Technology Support Lead Specialist

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OBJECTIVE

Aspiring for a challenging position in the business field; where my skills in technology combined with strong analytical skills and superior work ethic will add value to a prospective company.

SKILLS

The following skills are my strong points:

Leadership

Technology

Problem-solving

Collaboration

REFERENCES

References are available upon request

TYRIS A. YOUNG

LEAD SPECIALIST

2203 MERIDIAN RIVER RUN; SPARTANBURG, SC 29301

EXPERIENCE

LEAD SPECIALIST • ADVANCE AMERICA • NOVEMBER 2016 - PRESENT

Team Leader; Data Update Specialist

Troubleshoot network connections and technology support for both hardware and software

Reset and unlock passwords

Use Mainframe to dial into stores to troubleshoot, change applications, and use network servers and terminal information device for network configurations

LOT MANAGER • HYUNDAI OF GREER • JULY 2017 - PRESENT

Manage car lot

Move cars on lot to increase space efficiency and align for display

Maintain lot keys and tags

DATA COLLECTOR • QUADGEN WIRELESS SOLUTIONS • MAY 2014 – DEC 2015

Test network coverage for AT&T

Conduct stationary, single carrier, multi-carrier, and UMTS drives

Troubleshoot UEs during test drives

Troubleshoot device and network configurations

DIALER ANALYST • AMERICAN CREDIT ACCEPTANCE • JANUARY 2012 – MARCH 2014

Create graphs and charts for daily saturation

Monitor all agent’s status

Maintain saturation of all campaigns

Troubleshoot issues with Lyricall phone system

FRAUD INVESTIGATOR • STAPLES CORPORATE OFFICE • OCTOBER 2009 – SEPTEMBER 2011

Credit Line Adjuster

Adjust credit lines based on business credit with Dunn and Bradstreet

Assist customers with their bills and credit (accounts payable and receivable)

TIER II TECHNICAL BLACKBERRY SUPPORT • SYKES ENTERPRISES • APRIL 2009 – SEPTEMBER 2009

Provide a level of technical support for corporations dealing with items affiliated with Research in Motion (RIM)

Assist administrators with deleting and adding users to their BES

Assist with permissions set within Microsoft Exchange that regulates message flow

Provide information on the functionality of Blackberry devices

TECHNICAL HELPDESK ANALYST • NCR CORPORATION • APRIL 2005 – DECEMBER 2008

Input data into Remedy Software

Provide advanced level of technology support for both hardware and software to various businesses and corporations; used Windows 95/98/00/NT for desktops, Kiosk, cash registers, printers, signature captures, and scanners

Add and change boot servers and reset passwords and logins

Use Mainframe to dial into stores; troubleshoot with applications, network servers, and terminal information

Network LAN and Fiber cables dial up into UNIX software to input MAC address, IP address, monitor servers, and T servers

CUSTOMER SERVICE ANALYST • VERIZON WIRELESS • AUGUST 2003 – AUGUST 2004

Advise customers on phones and phone functionality

Analyze customer bills to correct discrepancies

ELECTRONIC SUPERVISOR • OFFICEMAX • JUNE 1999 – AUGUST 2002

Sales; Assist customers with technology that best suit their specific needs

RECEIVING MANAGER • OFFICE DEPOT • FEBRUARY 1995 – JUNE 1999

Assist customers with computer and technology purchases

Receive, migrate, and display store merchandise

EDUCATION

BUSINESS ADMINISTRATION WITH A CONCENTRATION IN MARKETING • 2005 • ALLEN UNIVERSITY

LEADERSHIP

MEMBER OF PHI BETA SIGMA FRATERNITY, INCORPORATED

MEMBER OF PRINCE HALL MASONS OF SPARTANBURG, SC

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