Antorio P. Lewis

678-***-**** ad2a36@r.postjobfree.com Atlanta, GA

NETWORK IT SERVICE TECHNICIAN

Accomplished technical leader experienced in network communications planning and project implementation. Well-earned reputation for technical analysis and problem resolution with proven ability to increase environment stability and reliability. Exceptional time management skills with outstanding written, verbal, and interpersonal skills that allow effective cross-functional team, client, and management interaction.

CORE COMPETENCIES

Team Leadership Problem Resolution System Troubleshooting Retail Point of Sale (POS) Relationship Building

Device Maintenance Hardware Installations Capacity Management Hardware Diagnosis Customer Support

Account Management Voice & Data Planning & Operations Telecommunications Project Management

EXPERIENCE

Project Coordinator & Dispatcher LMI Tech Systems

Tucker, GA 2023–Present

Work closely with a diverse project team, coordinating client projects and dispatching subs, other contractors, and vendor staff on technology-focused portfolio projects.

·Analyze and understand required scope of work and follow company-defined best practices/protocol for data entry and new work order system input.

·Identify best-suited technicians based on workload and skillset; manage work orders from beginning to finish to ensure proper handling; monitor client communications, tech, and team emails, and confirm all required work and deliverables completion, including photos and signed documents.

Service Technician ATM Solutions

Atlanta, GA 2022–2023

Retrieved money from Brinks, Federal, and Loomis (replenishing) and delivered Automated Teller Machine (ATM) deposits to customer locations, complying with all safety, security, and productivity guidelines.

·Conducted ATM service calls (e-cash) and troubleshot terminals to ensure ATM working condition while interacting with outside-support vendors to replenish machine currency.

·Diagnosed system problems and completed repairs, keeping customers apprised of progress during maintenance or downtime system situations; accurately documented and completed company paperwork.

First Line Service Technician Diebold

Atlanta, GA 2018–2022

Provided first and second-line Automated Teller Machine (ATM) maintenance, Point of Sale (POS) equipment repair, and related retail peripheral support.

·Diagnosed, tested, and resolved on-site ATM problems and effectively communicated incident updates through technical logs, documentation, and incident tracking methods to ensure timely issue resolution.

·Conducted scheduled preventative maintenance and multi-vendor product repairs and performed module and software configurations to ensure optimal system functionality for end-user usability.

Customer Engineer Computech Corporation (NCR Contractor)

Atlanta, GA 2016–2018

Supported ATM functionality requirements, including software installation, routine scale service (maintenance and calibration), parts replacement, and system servicing for Chase, Wells Fargo, and SunTrust Banking clients.

·Conducted on-site Starbucks, Walmart, and Target POS implementations, including device and equipment installation, setup, configuration, and testing.

·Ensured configurations met client specifications and functionality requirements per work order; provided end-user training, technical documentation, and knowledge transfer.

Lead Technician Outsource (Black Box Network Service Projects)

Atlanta, GA 2014–2016

Installed and configured POS devices and associated equipment; tested machines to ensure optimal performance across assigned corporate clients and locations.

·Serviced and installed devices for Black Box’s TJMAXX, Home-Goods, and Marshall’s client accounts.

·Conducted category 6 (CAT6) patch cable runs and connected POS devices to switches and routers to ensure proficient device network communication; troubleshot connectivity and data transfer-related issues.

·Installed CAT6 structure cabling, access points, and fiber for Coca-Cola’s network cabling project; remolded cabling to resolve recurring in-house network-related issues.

·Provided CAT6 structure cabling, cameras, and TV monitor installations for RaceTrac Corporation.

Voice & Data Technician National Cable Technician

Atlanta, GA 2012–2014

Performed routine moderately-complex field engineering, network equipment installations, and maintenance activities across customer networks and telecommunications systems.

·Reviewed project plans and analyzed connectivity workflow issues, systems monitoring, tuning, and capacity planning; consulted staff, recommended appropriate solutions, and conducted end-user and team training.

·Installed CAT6 cabling and troubleshot Cisco 2900 routers and 2961, 2962, 2941 VoIP phones for State Farm Unified Cisco project.

·Ensured routine and critical security software installation updates and contributed to customer satisfaction efforts with environment performance and improvement recommendations.

EARLY CAREER

Voice & Data Technician Total Networking Consulting Atlanta, GA

·Conducted CAT5/CAT6 and cable/jack installations, troubleshot connectivity and performed telephone equipment tests; voice/data network troubleshooting and coordinated Delta Air Lines account project-specific activities.

·Utilized approved tools and processes to track and document customer-reported problems, end-user requests, installation progress, environment changes, maintenance schedules, and repairs from inception to completion.

Supervisor Georgia Technology Authority (GTA) Savannah, GA

·Managed CAT5 cabling, jack installations, and fluke testing team across State of Georgia facilities for timely and accurate customer cabling installation projects handling, routine and complex field installations, and customer facility telecommunications systems maintenance activities.

·Supervised voice department, scheduled customer work orders, documented client services, and trained new hires and less experienced field staff members on cabling processes and best practice procedures.

TECHNICAL SKILLS

Microsoft Windows & Server, Microsoft Office, Cisco Routers, Communications Equipment, Cisco Phones,

Cash Registers, Retail Printers, Scanners, Self-Checkout Units, Weight and Measure Scale, Voice over IP (VoIP)

EDUCATION

Bachelor of Science in Technical Management DeVry University 2014

Associate of Applied Science in Telecommunications Technology Wiregrass Technical Institute 1998

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