Parmender Singh

*** **** ****** ****** ****** Pennsylvania 19312 610-***-**** ad2a2y@r.postjobfree.com www.linkedin.com/in/parsingh1977

SUMMARY

Experienced professional with 2 decades of diverse experience across Banking, Analytics, Process Management and Operations. Currently pursuing an MBA from the University of Delaware with a Major in Business Analytics. Passionate about consumer businesses that leverage data and insights to serve their customers. I am actively looking for a role in the Business Analytics field.

MBA COURSES

Fundamentals of Analytics, Data Mining for Business Analytics, Database Design and Implementation Operations Management, Financial Reporting, Financial Management, Marketing Management

TECHNICAL SKILLS

SQL, Python, Business Objects, MS Access, MS Excel, Lucid, and Visio

Trained in Green-Belt Methodology

Lean proficient and successfully implemented the tools and techniques in a business project.

WORK EXPERIENCE

Assistant General Manager State Bank of India, India 2011– 2022

State Bank of India is the largest bank in India with headquarters in Mumbai, India. I was recruited in their highly selective (0.1% acceptance rate) general management rotation program and served across various functions

Gained a comprehensive understanding of banking through rotations across Credit, Sales, Finance, and Operations

Led the highest-producing consumer loan sales across India during 2019

Developed a new process for auditing, significantly reducing the processing time of loans from a month to 7 days

Led territory staff during COVID-19, developed and implemented new processes that delivered adequate customer service levels while balancing employee safety

Proactively identified early warning signals of stress in the loan book and achieved 100% NPA-free loan portfolio

Faculty and Content Developer TIME, India 2009–2011

TIME is a leading Ed-Tech company in India conducting test preparation for the GRE, GMAT, and TOEFL

Analyzed digital training landscape and recommended strategy for self-paced learning modules to complement in-person training

Developed training curriculum for Verbal Ability, including Reading Comprehension and Vocabulary

Collaborated with other content developers to continuously improve content and delivery strategy

Business Analyst GENPACT, India 2003–2009

Genpact is a leading business process outsourcing company spun off from GE

Leverage analytics to effect process improvement in logistics and supply chain outsourcing

Developed and Automated performance scorecard for Merck resulting in real-time operational metric tracking

Created training program including standard operating procedure (SOP) for lean process capability development

Created dashboards for the stakeholders on a daily, and weekly basis and Ad hoc reports as requested

Managed a team of 8 associates. Improved Accuracy from 4.05 sigma (540 DPMO) to 4.20 sigma (345 DPMO), while maintaining productivity through coaching and performance management

EDUCATION

MBA, Analytics

University of Delaware, USA

Expected graduation May 2024

Bachelor of Arts

Hotel Management

English Literature, New Delhi, India

IHMCT&AN, Hyderabad, India

2001

1999

AWARDS

2nd Runner-up Carol A Ammon Case Competition (2023) – UDEL’s internal competition on How to scale up for an athleisure start-up

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