Patient Care Public Relations

Dwanella Jones

*** * *** ** #** ● Durham, NC ****4

919-***-****● **********@*****.***

PROFILE

Exceptional capacity to multitask and manage numerous priorities

Outstanding interpersonal and communication skills, superior accuracy in patient care

Exhibit strong motivation and dedication by providing the highest quality of care

Assist residential counselors in resident behavior management

Computer Literate : Word, Excel, Power Point, e-mail, internet

SUMMARY OF QUALIFICATIONS

Promote good donor care during the collection of safe units of blood in accordance with the Code of Federal Regulations(CFR), American Red Cross Biomedical Services directives and local policies and procedures

Demonstrate excellence in customer services/public relations promoting a positive, professional image of the American Red Cross Biomedical Services

Perform all duties and responsibilities in compliance with standard operating procedures, regulations outlined in the Code of Federal Regulations (CFR) and other applicable Federal, state, and local laws

Perform most phases of blood collections and donor care according to local operating procedures, BSDs and the Code of Federal Regulations to ensure safe product and donor experience

Assist in deterring the suitability of donor to undergo plasmsphersis

Operate automated plasmspheresis machines and monitor donors

Assemble and maintain supplies and equipment to ensure a state of readiness

Maintain positive public relations to promote a professional image of ARCBS at all times

Work closely with patients, and handle basic care services such as bathing, grooming and feeding

Checking patient vital signs

Provide patients with important social and emotional support

Obtain vital information on patients condition

Handle restorative manners

Outstanding administrative organization

Superior telephone etiquette

Experience with filing, archiving and quality control systems, handle confidential correspondence and forms

Perform a variety of routine and complex blood drawing procedures including but not limited to venipuncture, finger sticks, and blood cultures.

EMPLOYMENT

Phlebotomist, Solaris Laboratories September 2021- December 2021

Medication Technician, The Forest at Duke Durham, NC November 2017 - Present

CNA, Rosa Manor Nursing Home Durham, NC March 2016 – November 2017

CNA, Durham Nursing & Rehab Durham, NC March 2014 – March 2016

Medication Technician, CCS Durham, NC September 2013 – October 2015

Phlebotomist, Select Laboratories, Inc. Raleigh, NC October 2010- November 2013

WDG, Inc. Durham, NC 2009-2010

Carolina House of Durham Durham, NC 2008-2009

Phlebotomist, Talecris Resources Durham, NC 2007-2008

Collection Technician I, American Red Cross Durham, NC 2006-2007

CNA, Brian Center Durham, NC 2006

CNA, Carver Living Durham, NC 2001-2005

Counselor I, Lutheran family Services Durham, NC 2003-2004

CNA, Croasdaile Village Durham, NC 2001-2002

EDUCATION

Phlebotomy Certification, Optimal Health Care Services

May 2006

Durham Technical Community College Durham, NC 1998

High School Diploma

CERTIFICATION

CNA, Medication Administration

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