Customer Service Construction Manager

Harold Weeks

Champion Windows - National Trainer, DSS, And OPS Team

Cincinnati, OH 45239

****************@***********.***

+1-513-***-****

Willing to relocate to: Knoxville, TN - Fort Myers, FL Work Experience

ASE Customer Tech

Napa IBS - Cincinnati, OH

September 2019 to Present

Service to Cincinnati EMS to keep all equipment running Operations Supervisor

Great Day Improvements, LLC - West Chester, OH

June 2020 to May 2023

Manage 11 install crews apply for all permits order all materials for installation . Responsible for profit and loss. Manage inventory, manage the hiring of crews ln house and sub contractors . Customer Service Representative

Dyke Industries - Erlanger, KY

January 2017 to January 2019

Plan take offs, quoted large projects, worked to resolve customer issues. Champion Windows - National Trainer, DSS, And OPS Team ESI/Division

June 2006 to January 2016

Traveled around country, trained new service technicians and sales personnel in Patio Enclosure Design/build, finish, service and selling techniques, train Division Managers, Install Managers on Engineering, of SunRooms. DSS / Division Support Specialist, And Member Operations Team ! Builder and Construction Manager

Zarings Design Custom Homes

June 2003 to June 2006

Off Site builder and construction manager of custom homes. Responsible for contractors; maintaining budget, delivery and completion dates on time and oversight of all new builder trainees and punch-list/ finishers. Recruit, hire and fire sub-contractors. Superintendent - Custom Homes

Hensley Homes, Inc

April 1999 to June 2003

Provided all staffing, field supervision and customer contact for Custom Home Division. Outside Sales/Labor Coordinator

Myron Johnson Lumber Co

January 1995 to March 1999

Outstanding Sales record - $4million+ lumber sales, 1998. As Labor Coordinator - managed construction crews for Drees Company projects

Education

Bachelor's in Marketing

UNIVERSITY OF CINCINNATI - Cincinnati, OH

1981 to 2000

Skills

• Customer Relationship Management,Customer Service, Profit and loss, Hiring and training (10+ years)

• Customer Care

• Customer Service

• Construction Management

• Multifamily

• Renovation

• Supervision

• Restoration

• Construction Estimating

• Construction Experience

• Management

• Outside Sales

• Sales Management

• Handyman

• Fire Restoration

• Water Damage Restoration

• CRM Software

• Mold Remediation

• Blueprint Reading

• Project management

• Drywall

• Plumbing

• Carpentry

• Technical Support

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