Customer Service Warehouse Associate

Patricia Patterson

602-***-**** ****************@*****.*** 4623 N 99th Drive, Phoenix, Arizona

Summary

Dedicated, hard working, professional, with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the business.

Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experience

Harbor Freight Tools

03/2022 - Present

●Met or exceeded sales objectives on consistent basis to drive company growth.

●Trained new employees on store policies, and proper procedures.

●Generated sales by upselling by speaking with customers and getting to know there needs.

●Maintained knowledge of products.

●Also worked logistics to have a better knowledge of items that were available and new items that were coming in.

Y&J Way Trucking

On Road Assistant/Co Owner 01/2021 - 11/2021

●Answered phone with friendliness and professionalism.

●Provide effective assistance for specific aspects of business operation.

●Assisted in all aspects of business operations.

●Managed and completed paperwork of operations.

●Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

●Recorded expenses and maintained accounting records.

Sleep EZ

Warehouse Associate 03/18 - 01/2021

●Cleaned and maintained warehouse in compliance with OSHA safety standards.

●Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

●Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

●Shipped material and performed boxing, packing, labeling and preparation of related documents.

●Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

●Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.

●Recorded information, shortages and discrepancies to keep records current and accurate.

Denny's Restaurant

Server and Hostess 02/1997 - 04/2018

●Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business Answered customers' questions, recommended items and recorded order information.

●Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Motor Vehicle Division

Customer Service Representative 03/2010 - 11/2013

●Answered constant flow of customer calls with minimal wait times.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Used company troubleshooting resolution to evaluate problems and find appropriate solutions.

●Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.

●Investigated and resolved customer inquiries and complaints quickly.

●Delivered prompt service to prioritize customer needs. ● Maintained up-to-date knowledge of service changes.

Little Caesars Pizza

Store Manager 03/2006 - 12/2009

●Evaluated employees' strengths and assigned tasks based upon experience and training.

●Maximized performance by monitoring daily activities and mentoring team members.

●Established and updated work schedules to account for changing staff levels and expected workloads.

●Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Skills

Customer service, Cashiering, Communication skills, Computer skills, Cash handling, Leadership, Supervising experience, Inventory control, Organizational skills, Interviewing

Education

Rio Solado Community College GED 07/2006

Rio Solado Community College

Computer Usage Cirtificate Level 1&2

Business Management

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