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Customer Service Representative

Location:
West Orange, NJ
Posted:
December 29, 2023

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Resume:

SOCIA Brown

201-***-**** ad2a1a@r.postjobfree.com West Orange, New Jersey 07052

SUMMARY

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

SKILLS

• Microsoft Access

• Microsoft Word

• Microsoft Excel

• SAGE

• ACPAC

• ASAP Finance and Production Software

• SQL

• Java

EXPERIENCE

Support Administrator, Dotdash Meredith, January 2015-December 2023 West Orange, New Jersey

• Maintain relationships, respond to requests, and provide required administrative support for Field Sales and Logistics staff throughout U.S., Canada and India market regions

• Maintain and update various information databases, spreadsheets, CRM systems, and historical files for audit and reference

• Receives billing information directly from finance department to examination and input data into CRM systems

• Built MS Access databases to streamline Excel pivot tables, data reconciliation efforts to assist areas of concentration

• Maintained MS Access reports, queries utilizing prompts, if/text/format expressions, criteria filters, inner/outer joins

• Managed collection of large data import files into SQL server, export reconciliation validation checks

• Developed formulas, vlookup, sumif, text, countif, text to column, filter, concatenate, conditional formats, managed pivot tables for streamline reporting

• Manage the monthly data process, updating data mapping, investigating issues, variances and measuring performance. Assistant Manager, Paradies Shop

Newark, New Jersey

• Supervise staff of ten persons and four stores ensuring the stores are properly kept. Directs Sales Associate to facilitate sales to each and every customer, while providing excellent customer service and exceeding the customers' expectations

• Prepared daily bank deposits, preparing daily cash work sheet and Cash verifications

• Received inventory and updated inventory using the Gers software. Assistant Manager Warehouse, HDS Retail North America Newark, New Jersey

• Responsible for inventory control system oversight which required overseeing inventory controls Intake and outflow of products for a news and gift Operations with sales exceeding $10 Million. Accounts Coordinator, Versair Inflite Services

Kingston, Jamaica

• Managed bank and supplier's reconciliation books resulting in a saving of $50,000 per month

• Preparing monthly accounting journals increase efficiency by 35%

• Preparing suppliers checks increasing turnaround by 25%. Collections and Receivables Clerk, Sun Island Jamaica Ltd Kingston, Jamaica

• Monthly Bank Reconciliation Prepared daily and monthly sales receivables for clients

• Liaising with oversees and local client's customers

• Updating Customers Accounting and releasing orders that are on hold

• Approving credit accounts.

EDUCATION AND TRAINING

Management Information Systems

B.Sc., Rutgers Newark University, December 2014

Travel and Tourism Hospitality/Entertainment

Associate of Applied Science (AAS), Excelsior Community College, December 2002



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