Customer Service Representative
Resume:
Jul **** Current
Ecole Stokes
Professional Summary
Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals. Skills
Organ donor reconstructions Funeral home services
Pricing structures Coordinate services
Data entry Organization and recordkeeping
Investigate claims Refunds processing
Product education Trained in Salesforce
Member account management Cross-selling
Experience
Funeral Director
Eternal Rest Funeral Home
Worked with at-need individuals and families to address funeral arrangement needs. Discussed nature of funeral service, disposition of remains and funeral costs with family members of deceased.
Coordinated and planned details for over 100+ burials, funerals and cremations. Enforced adherence to all professional, municipal and federal regulations applicable to provision of cremation services.
Communicated benefits and pricing of each service to educate clients and foster informed decisions.
Explained available services and products to help grieving customers in decision-making. Coordinated or executed pre-need services, care of deceased and embalming. Claims Specialist
Walmart
Planned and conducted claims investigations to analyze and confirm coverage and determine liability, compensability and damages.
Liaised with insureds, claimants and attorneys to maintain premier and best practices claim service.
Observed new claim activity to identify and report adverse trends. Monitored and investigated assigned claims to develop resolution strategy. Participated in presentations and discussions with underwriters to identify solutions to common problems and uncover improvement opportunities. 9919 Deer Hollow Dr, Dallas, TX 75249
***********@*****.***
Dec 2016 Jan 2019
Sep 2013 Nov 2016
Jan 2009 Aug 2013
Sep 2016
Attended mediation, arbitration and other meetings to resolve disputes. Assessed damages associated with claims and conducted negotiations to settle. Customer Service Representative
Neiman Marcus
Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints and issues providing insightful solutions. Built strong knowledge of product line to assist customers in selecting products. Addressed customer concerns and complaints and resolved issues promptly. Opened and closed accounts and processed applications. Handled escalated callers to reach positive outcomes. Relayed new and relevant information to customers and followed up on promises. Offered products and services to meet customers' needs and goals. Technical Support Representative
Amazon
Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues.
Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
Documented and maintained detailed records of support requests, escalations and actions taken.
Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems.
Scheduled and executed system-wide software installations and upgrades. Guided users through detailed hardware installations and technical fixes via phone call, email and live chat.
Evaluated functionality and performance of software and hardware recommending improvements and solutions.
Insurance Verification Specialist
The CMI Group
Evaluated intake procedures to recommend changes and improve work processes. Maintained detailed knowledge of insurance coding information to accelerate processing of patient claims.
Scanned and indexed face sheets, progress notes and insurance verification forms to update medical information.
Created and maintained patient accounts to track contributions and expenditures. Investigated and resolved complaints and appeals relating to errors in claim processing for completed services.
Validated rejected claims to identify incongruent responses and request proper feedback. Devised workflows to provide clear onboarding instructions and procedures. Education
Dallas Institute of Funeral Services
Licensed Funeral Director/
May 1998
May 1996
Associates of Music
Itawamba Community College
High School Diploma
Columbus High School Columbus, MS
Certifications
HIPPA Certified
Medical Terminology Certified
Crematory Operator Certified
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