Customer Service Representative

Ann Baker

Minneapolis, MN ***** • 651-***-**** • ad29zx@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in commercial health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Strong analytical and problem solving skills

Excellent verbal and communication skills

Quick learner

Organized with keen attention to detail

Ability to work under pressure and meet

deadlines

Detail oriented

Works well in a team setting and

independently

Work History

Member Service Representative Team Lead, 04/2014 to Current HealthPartners – Bloomington, MN

Educated and engaged customers with new and current insurance benefits for employer groups.

Responded to customer calls and emails/chats to answer questions about products and services.

Mentored new employees once they completed classroom training. Selected after 10 months to take on specialty health plans that require greater responsibility and attention to detail.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Worked effectively in fast-paced environments.

Demonstrated respect, friendliness and willingness to help wherever needed. Benefit Representative, 07/2013 to 11/2013

Towers Watson – Bloomington, MN

Excellent communication skills, both verbal and written. Organized and detail-oriented with a strong work ethic. Incoming call center for retiree service center health and pension benefits. Education

High School Diploma: 06/1984

Richfield Senior High School - Richfield, MN

Community volunteering

Have worked at Feed My Starving Children packaging food to be sent to countries with poverty ridden communities.

Have worked at Fort Snelling National Cemetery placing flags by headstones for Memorial Weekend. Have also worked with Wreathes across America at Fort Snelling which places wreathes at headstones for our fallen veterans in our national cemetery.

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