Customer Service High School

Soloman Wilson

Gainesville, Virginia ***** • 571-***-**** • ***************@*****.***

Skills

Customer Service

Detail Oriented

Conflict Resolution

Problem Solving

Effective Communication

Leadership

Staff Training

Delegation

Decision Making

Education

Certificate

Penn Foster April 2019 – July 2022

Personal Training

College

Johnson & Wales University September 2015 – September 2016

High School

Battlefield High School, Haymarket, VA June 2015

Diploma

Work Experience

Shop Manager October 2022 - Present

Diamond Dealer Services - Sterling, Virginia

Consistently demonstrate a positive attitude and superior customer service skills.

Assure client needs are met and track quality.

Review work of auto detail team.

Train staff on appropriate use of shop chemicals and equipment.

Determine staff assignments based on client volume and requests.

Apply preservation agents to vinyl or leather and treat fabric stains.

Use chemical agents appropriately to remove foreign objects from auto interior/exterior.

Maintain list of cleaning supplies and processes.

Wax and buff vehicles to exceptional finish; restore headlights to original appearance.

Work under critical time restraints while maintaining quality at all times.

Display regular attendance and punctuality.

Report problems, inappropriate situations, or behaviors to Regional Manager.

Teacher Assistant October 2017 present - March 2019

Merit School - Gainesville, Virginia

Adhered to classroom duties while avoiding hazards and keeping students safe.

Anticipated emergent situations and continuously assessed the environment.

Interacted with the public, gave directions, and responded to inquiries.

Assured instructions were communicated according to teacher’s direction.

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