SHAJI DAVID

**** ************ **. • Parker, TX **002

ad29w1@r.postjobfree.com • 214-***-**** (Cell) • 972-***-**** (Home)

QA PROFESSIONAL

Skilled solution-oriented technology professional with strong experience in designing business processes, development, building test plans and executing test cases for quality-focused organizations. Proven ability to be engaged in all phases of the application development life cycle. Excellent track record with innovative ways to test and implement strategies to ensure on-time delivery of high-quality project deliverables. I have almost 5 years of test lead experience in QA, UAT, Regression and Integration testing. I am also experienced in Agile/Scrum method of software development methodology.

Education

Master of Science in Electrical Engineering (MSEE)

University of Alabama, Huntsville, Alabama. Major Course works in Electronics and Communications.

Master of Science in Electronics: (MSc) Mahatma Gandhi University, India. Major in Digital Electronics and Physics

Key Areas of Experience

20 plus years of experience in QA, UAT and Integration testing of IT solutions from small to large projects

7 years of experience leading all phases of QA effort required to execute large enterprise projects

Experienced in Functional Qualification Testing (FQT)

Experienced in Procedures and report authoring

Implementing tests in Natural instruments.

Familiar with Test Stand and Lab-View

Generating daily deployment report for the M365 and EM deployments. Proficient in Microsoft Excel VLOOKUP, XLOOKUP, Pivot Tables, Graphs, Analytics

Analysis of deployment failures & incompletes for every release and make it ready to the next deployment. Sending communication emails (T-7 and T-1) to users who are ready for deployments. Generating users list for M365 and EM deployments from SharePoint. Generating weekly status report for all deployments for upper management. Updating and maintaining deployment tracker in Spare Point Experienced in managing, leading and testing within Waterfall and Agile Scrum SDLC methodologies Developing WBS (Work Breakdown Structure) Verification and Validation of all functional requirements Experienced in testing Cloud based applications. Supporting PM by collecting all information’s from product Managers and developers Developing schedules for different phases via interacting with Developers and Testers Updating daily and weekly status to project manager and Senior Managers Updating Defect status in Database once it is resolved and completed verification Experienced in VoIP testing (QA, Integration, Verification & Validation) Experienced in User Acceptance testing for the Salesforce

Good knowledge of Software Development Life Cycle & Software Test Life Cycle

Experienced in SDLC methodologies including Agile and test-driven development

Experienced in Agile (Scrum) and Waterfall development methodology

Business Process Analysis and Design Requirement Analysis Experienced in (UAT) User Acceptance testing Experienced in Database testing and SQL Queries

Manage builds, release and end user training and support

Manage product roadmap, resources and milestones Set Top Box, VOD and IPTV Testing (QA, Integration, Verification & Validations) Experienced in STMS and Evergant testing. Experienced in ISO 9000 verification and represented for the team

Experienced in Test Management

Experienced in Wireshark network protocol analyzer

Experienced in Application GUI testing Experienced in Postman, REST/SOAP API Testing Experienced in determining testing scope using risk-based testing approach Experience assessing risk to schedule, cost, or quality on project and testing engagement Team player with excellent communication (written, verbal) Organizational, planning, and analytical skills Experienced in managing, leading and testing within Waterfall and Agile Scrum SDLC methodologies Hardware and software installations and Server De-commissioning

Technical Skills

Operating Systems - Windows OS, UNIX, Linux.

Experienced in Cable TV _ Analog Video, VMS, IPTV, MPEG, Encryption and decryption.

Experienced in Azure, Salesforce and EDCS.

Experienced in Data Base Testing.

Experienced in SQL & Oracle Database.

Familiar with and ETL process

QA Tools – ALM QC, Remedy, Wireshark, HP Quality Center, Rational Suite, Clear Quest, JIRA, LoadRunner and Win Runner.

Switching Systems -POTS, DS0, DS1, DS3 and OC-3.

Functional Testing - Stress, Capacity, and Load testing.

VOIP and Protocol Testing, ETL, Data Warehousing, Reports.

STB, VOD (Video on Demand) IPTV and EPG, Cisco (DNCS, DOC and DOCIS) and Verizon.

Protocol testing (MGCP, SS7, ISDN, SIP, H-323)

Automation tools – EAST and J-Behave

Experienced in execution of QTP test scripts in various environments.

Experience in s/w testing in healthcare domain. Experienced in execution of QTP test scripts in various environments analyze and interpret test data and prepare test reports. Hardware testing, Dara Base Testing, SQL & Oracle.

Professional Experience:

AT&T/Amdocs: Test Lead BSSE and later DTV. (Feb 2022- Oct 2023) Progression & Regression execution lead for Direct TV and BSSE projects. Test Plan and Test cases development for DTV and BSSE projects Progression & Regression execution lead for Direct TV projects. Test execution for Functional, UAT, Sanity, UAT, Functional, Integration, Regression and PVT testing. Experienced in HPQC, ALM, Jira and Jira Align Leading the test execution and status reporting to the management. Experienced in STMS and Evergent testing. Experienced in Functional Qualification Testing (FQT) Experienced in Procedures and report authoring Implementing tests in Natural instruments. Familiar with Test Stand and Lab-view Supporting planning and test case development. Attending test Plan review and defect call. Test case status update in Zephyr and document support in Share-point.

Bank of America: Deployment Co-Ordinator for M365 and Enhanced Mail, MSP UAT Technical Lead & Design Team Lead for the GIS Group. 09/2016 – 01/2022:

Responsibilities: M365 & EM team: (From July 2020 – Present) Generating daily deployment report for the M365 and EM deployments. Analysis of deployment failures & incompletes for every release and make it ready to the next deployment. Sending communication emails (T-7 and T-1) to users who are ready for deployments. Generating users list for M365 and EM deployments from SharePoint. Generating weekly status report for all deployments for upper management. Updating and maintaining deployment tracker in Spare Point

MSP UAT team: (From 12/2018 –Present ) Access management support for all MSP UAT and LOB’s Supporting all MSP UAT users for access issues and application installation’s including AIT’s Share point maintenance & updates for MSP UAT users Developing test scripts for Default WS for different applications Attending review meetings and providing valuable comments Supporting all Dress-Rehearsal (DR) events, UAT Functional and other test events GIS Team:

From 08/2016 – 10/2018: Supporting Data Center Exits and NPT (Not Permitted Technology) moves within the Bank Capacity Analysis and recommendation Designing networks depending upon various BTG needs. Developing HPD (Hosting Proposal Document)/Developing HLD/LLD (High Level Design/Low Level Design) Attending design reviews and providing valuable comments Defect tracking and test management using HPQC/ALM tool. Developing provisioning spread sheet for Physical, CHP and AHS servers. Developing OSRF for NAS and SAN (storage) needs Generating Capacity Analysis reports for various platforms Generating reports from Tech Info and DNT using MS Excel Submitting Provisioning and Build requests for various Platforms (Physical, CHP and Virtual) Perform QA testing on all environments (production, Contingency, UAT, SIT and Development Lanes. Verify Load balancing and capacity testing, Back Up and Stress analysis. Developing test plans with customer requirements and needs Managing testing activities and resource management during testing phases Experienced in feature testing, Regression testing, Performance Testing, and Test Data MGMT solutions Managed an outsourced QA team involved in all aspects of testing Manual and Automation Testing Determining testing scope using risk-based testing approach Assessing risk to schedule, cost, or quality on project and testing engagement Root cause analysis and debugging. Working with developer in finding root cause of the issues

IBM Corporation: E2E Test Engineer 06/2016 – Sept 2016

Responsibilities:

Supporting testing activities in the SIT and Production environment

Supporting functional & Regression Testing Developing test plan for various features on the end to end gateway Supporting testing activities in the UAT and Production environment Supporting functional & Regression Testing Execution of test cases/test plans and updating the test results Supporting testing activities in the SIT and Production environment

AT&T:E2E Validation Engineer

Aug.2014- Dec 2014 & 11/15 -4/16

Responsibilities:

Verification and Validation of all functional requirements

Supporting testing activities for the Next Generation External Gateway

Supporting testing activities in the SIT environment

Supporting testing activities in the Production environment

Supporting functional & Regression Testing

Supporting Restful API and SOAP API testing

Manage and Validate Web Services Testing (API and SOAP UI Testing)

Developing HLTC (High level Test Cases) and DTC (Detailed Test Cases)

Experienced in Generating reports once testing (SIT, UAT and MTP) is completed

Updating testing status in HPQC/ALM

Working on issues and filing defects in Quality Center and verification of defects and updating in QC

Verification of requirements once bill is generated

Interacted with developers on debugging resolving issues

Supported REST/SOAP API Testing

Hewlett Packard: BA & Test Lead June 2015 – Nov 2015

Responsibilities: Supporting the SMO for the HP Separation activities Interacting with application owners and testers on testing status Reviewing Test Design, Test Plan and test cases and uploading in Share Point and ALM Mentoring testers on how write test cases from requirements Coordinating test activities for SIT, UAT and MTP Supporting in developing test design, test plans and test cases for all HP internal applications Updating testing status in SharePoint, ALM Tester Portal and reporting issues in ALM & Project Manager Performed Database validation using SQL Queries after execution of each successful transaction. Define and Document functionality of applications

Verizon Telecom. Sr. QA Tester

Aug. 2012 – Dec. 2012 and July 2013 – Aug 2014

Responsibilities:

Verification and Validation of all functional requirements of VMS and IP Clients

Experienced in Set Top Box, VOD and IPTV Testing

Experienced in API and SOAP UI testing

Experienced in UAT Testing and Web Services testing

Experienced in Generating reports once testing (SIT, UAT and MTP) is completed

Experienced in Agile and Waterfall Development Methodologies

Experienced in Android SDK, IOS (i-phone-OS), Quality Center, HPQC, Rational Software Tool

and Windows.

Experienced IPTV testing for production and UAT environments including Cisco and Verizon Telecom

Participated in daily stand up meetings and team discussions on new product development.

Close interaction with designers and software developers to understand application functionality

and navigational flow.

Involved in Development and Execution of Test Plans, Test Cases & Test Scripts by reviewing the

business requirements document, and technical specifications document.

Involved in Functionality testing, Regression testing and Ad-hoc testing.

Experienced in Performance test to determine or validate speed, scalability, and/or stability.

Experienced in Performance Load test to verify application behavior under normal and peak load

conditions.

Experienced in Performance Stress test to determine or validate an application’s behavior when it

pushed beyond normal or peak load conditions.

Experienced in Performance Capacity test to determine how many users and/or transactions a

given system will support and still meet performance goals.

Exposure to using DAC for loading and configuring the STBs.

Documented Test cases corresponding to business rules and other operating conditions.

Prepare status summary reports with details of executed, passed and failed test cases.

Created Test Matrix to report the progress and status of the testing effort.

Responsible in providing regular test reports to the management.

Attended weekly defect report meetings and presented progress updates.

Test case preparation, execution and report generation for the modules using HP Quality Center.

Experienced in Mobile applications testing on IOS and Android.

Expertise in analyzing test results and debugging the defects.

Covered Functional testing of core modules

Symphony Teleeca, Plano TX. Senior QA Lead.

Mar 2013 – July 2013

Responsibilities:

Verification and Validation of all Data Center servers (existing and new) after migration

Testing functional capabilities of healthcare applications, including testing of healthcare workflows across the enterprise.

Experienced in testing Salesforce Applications

Performed User Acceptance testing for the Salesforce

Created various reports (summary reports, matrix reports, pie charts and dashboards)

Experienced in Mainframe and application testing.

Testing mainframe server’s connectivity after migration

Familiar with ICD and other health care monitoring devices.

Testing healthcare industry frameworks and security requirements

Testing enterprise healthcare applications against load and performance benchmarks.

Experienced in ETL Testing (New Data Warehouse Testing, Migration Testing, Change Request, Report testing)

Experienced in Agile and Waterfall Development Methodologies

Experienced in Android SDK, IOS (i-phone-OS), Quality Center, HPQC, Rational Software Tool

and Window 7.

Developing test pan for Data Center Migration

Performing QA testing after Data Center Migration

Performing Validation of Network connectivity

Performing Backup and Restore Validation

Performing System Log analysis after migration

Validation image size before and after the Data Center Migration

Experienced in Test Management

Cisco Systems. Test Engineer. QA Lead

Jan 2000 – Aug 2012

Responsibilities:

Verification and Validation of all functional requirements of the STB’s

Experienced in Set Top Box, VOD, PPV, PVR and IPTV Testing

Experienced in Agile and Waterfall Development Methodologies

Developing Test plans for Microsoft Media Room, NET, SBB, Virgin Media, UPC, iDTA, and DVR

Set Top Boxes.

Experienced IPTV testing including Cisco and Verizon Telecom

Performing manual Testing for all DVR Set Top Boxes. (Media Room, NET, SBB and iDTA)

Supporting Head End configuration & Maintenance and updating all events with program updates.

Experienced in Media Room testing, Implementation and de-bugging (Cisco/ AT&T project)

Experienced in Mobile applications testing on IOS and Android.

Finding issues and root cause analysis of the problems.

Supporting developers via re-creating the problems and de-bugging the issues.

Verifying issues when fixes are available and updating the defects.

Experienced in PVR, VOD and PPV Testing

Attending Test plan reviews and design reviews.

Supporting the developer with their patching on high severity issues.

Supporting on site testing for international customers.

Performing sanity testing, functional testing, performance testing and capacity testing.

Performing installation testing including boot loader testing.

Experienced in Windows Server, SQL Server, Active Directory, Certificate Services, System Center

Operations manager, and System Center Configuration Manager.

Experienced in execution of QTP test scripts in various environments

Cisco Call Manager Experience:

Performing in VoIP testing (QA, Integration, Verification & Validation)

Experienced in testing Cloud based applications.

Verification and Validation of all functional requirements

Developing Test plans for Cisco CallManager and Cisco Unity

Functional testing on all CallManager features including Call Processing, Installation, Upgrades,

Back Up and Restore, Disaster Recovery, Conference Bridge, Telecaster Phones, Address Book,

Cisco Unity, IPMA etc. Performing in Performance Stress test to determine or validate an application’s behavior when it

is pushed beyond normal or peak load conditions.

Performing Capacity test to determine how many users and/or transactions a given system will support

Performance goals.

SQL Query testing for Address Book and Cisco IPMA testing

Cisco Unity and Voice mail Testing

Actively participated in the PRD (Project Requirements and Design) and FFS (Feature Functional

specification) document reviews and provided comments.

Worked with Project Manager and Developers to make sure that the requirements are clearly

written so that it can be tested thoroughly.

Worked with Process team and followed the GEM process during all phases of testing s/w loads.

Mentored new engineers and guided the offshore testing team

DDTS (Detailed Defects Tracking System) entering and verification of defects once they fixed.

Supported the Automation team by setting up test bed for testing their scripts and run the scripts for

major releases

Cisco Systems BTS 10200 Integration Test Engineer.

Responsibilities:

Developing Test plans for Cisco BTS 600. (VoIP)

Provisioning test bed and updating the provisioning scripts.

Responsible for integration, regression and sanity testing.

Developed test cases for the protocol testing (MGCP, SS7, ISDN, SIP and H.323 and new features

Developed and executed integration test plans, which include verifying, call processing,

redundancy testing and feature interactions.

Performing root cause analysis on any problem areas and opening defects against issues found.

Worked closely with the developer during issues and supported them testing the patches and defects. Generate detailed report against the loads with comments.

Worked with EAST automation tool

Alcatel USA, Plano Texas. Software Development Test Engineer.

03/97 – 01/00

Responsibilities:

Experienced in VoIP testing (QA, Integration, Verification & Validation)

Performed QA testing and System testing on Provisioning & Configuration Management and Test

Management

Performed Test design and Procedure for the Configuration Management.

Performed System testing and Feature testing.

Performed Call Processing and Capacity testing.

Generated problem reports and verified the defects once they fixed.

Designed test plan to maintain Switch Performance.

Actively participated in the test plan reviews and provided comments.

Experienced in Performance testing. (HP Load Runner)

MCI Communications. Test Engineer

01/96 – 2/97

Fujitsu Network Communications. Test Engineer.

05/95 – 01/96

Status: US Citizen

Reference: Will furnish upon request.

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