Customer Service Representative

EA

EMILY ALZAMORA

*****.********@*****.*** 503-***-**** Olive Branch, MS 38654

Personable and dedicated Customer Service Representative with extensive experience in management. Motivated to maintain customer satisfaction and contribute to company success. Training and Mentoring

Retail Marketing

Customer Service (11+ years)

Management (4+ years)

Stock Management (2 years)

Rose City Transportation Portlanad, OR

Accounts Payable/Billing Manager

08/2021 - 02/2022

General ledger balancing

Payroll

Finding and correcting payable mistakes within the company Communicating with brokers about changes in client portals Training new employees

Creating new job titles and workflows within the department Creating and submitting weekly and quarterly reports Strategize with workflow efficiency and client relationships Live Well Chiropractic Layton, UT

Patient Coordinator

09/2020 - 04/2021

Coordinated patient appointments and maintained appointment schedule. Developed and implemented patient intake forms to ensure accurate information was collected.

Provided support to patients regarding insurance coverage, payment plans, and other financial matters.

Answered incoming calls from patients, providers, and insurance companies in a courteous manner.

Prepared and updated patient records

Compiled reports summarizing activities such as number of new or returning patients seen daily.

Bannings Restaurant & Pie House

Portland, OR

Server/Host Manager

10/2018 - 08/2020

Assisted in training new servers

Monitored dining room for cleanliness and proper set-up at all times Responded efficiently to guest inquiries and complaints in a professional manner

Ensured that each guest was served courteously, quickly, and efficiently Accurately recorded orders on cash register and point-of-sale system Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment

Handled customer complaints in a professional manner. Summary

Skills

Experience

Clackamas Community College Oregon City, OR

General Studies

06/2020

Aloha High School Beaverton, OR

High School Diploma

06/2015

Education and Training

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