Jaheed Haynes, Support Engineer

New York City, 718-***-****, ad29s7@r.postjobfree.com

LINKS GitHub, LinkedIn

EMPLOYMENT HISTORY

Jan 2023 — Present Support Engineer, Health First NY New York City

• Implemented automation solutions using Python and JavaScript, enhancing production processes and optimizing performance.

• Monitored and maintained AWS resources, ensuring high reliability for critical systems.

• Proficiently utilized Splunk for log analysis and troubleshooting, swiftly identifying and resolving issues.

• Managed inbound tickets, efficiently resolving user-reported incidents and service requests.

• Played a pivotal role in successful software deployments, contributing significantly to the release process.

• Performed root cause analysis on customer issues and provided recommendations for product improvements

• Created detailed documentation of customer issues and resolutions for future reference Jul 2022 — Jan 2023 Product Manager, EME Hive New York City

• Analyzed product performance, setting clear objectives and driving product improvements.

• Led cross-functional teams, ensuring collaboration and meeting product targets.

• Established and optimized processes for new product development through effective leadership in meetings.

• Conducted code reviews for iOS clients, ensuring high-quality deliverables.

• Developed innovative product pricing and bundling strategies, leading to a 300% increase in customer acquisition.

Oct 2021 — Jul 2022 QA Analyst, EME Hive New York City

• Managed the development of portfolio, employee, and account management systems, addressing unmet market needs.

• Created detailed specifications based on consumer requirements and conducted rigorous usability testing.

• Oversaw product design and development, maintaining strong supplier relationships and ensuring high-quality post-production corrections.

• Implemented innovative features like a refresh-able collection view with collapsible headers and custom segmented controls for Firebase objects.

• Developed quality assurance (QA) processes that increased product reliability by 200% Oct 2013 — Jul 2019 Co-Founder, Tickle The Dragon LLC New York City

• Spearheaded the design process from conceptualization to production, ensuring alignment with brand vision and market trends.

• Established and maintained relationships with suppliers and vendors to secure quality materials while optimizing costs.

• Monitored product life cycle, making data-driven decisions to optimize stock levels and reduce holding costs.

• Directed and executed product photo-shoots, ensuring high-quality and visually appealing imagery for marketing collateral.

EDUCATION

Sep 2019 — Jul 2020 Pursuit Long Island City, NY

Completed a 12-month intensive iOS software engineering fellowship with a 9% acceptance rate. Acquired skills in Swift, UIKit, Python, JavaScript, MVC Architecture, Git, Firebase, CoreLocation, HTML, CSS, and CoreData.

SKILLS Swift

Python

AWS

JavaScript

Git

RESTful API

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