CHRISTOPHER EVANS

914-***-**** ad29rk@r.postjobfree.com

OBJECTIVE

Enthusiastic and detail-oriented IT Analyst seeking to utilize my education, skills and experience to help people. EDUCATION

General Equivalency Diploma.

SUNY at North Bronx Outreach Community.

JUNE 2003.

Technical Support Fundamentals.

Coursera at Google.

JUNE 2021.

Cybersecurity Analyst Professional Certification.

IBM.

APRIL 2023.

HTML, CSS, JS, PYTHON, C#, JAVA

IBM

JULY 2023.

SKILLS

Love People

Independent and Team Collaborator.

Great Comprehension Skills.

Excellent Interpersonal Skills.

Significant Communication Skills.

Technical Proficiency.

Business Acumen.

Time Management.

Freelance Dynamic/Transactional Web Developer.

MySQL. MangoDB. Excel. Objective C. Swift. Cross-Site Scripting (XSS) prevention. GitHub. HTML5 / CSS3 / Javascript. Json. PYTHON, C#, JAVA

Cross-Site Request Forgery (CSRF) protection.

Powershell. SSH. BASH.

Disk cloning, (Windows). Cisco VPN (Any Connect).

Verification IP (VIP) Access. Ping ID. ServiceNOW. Active Directory. Remote Desktop Support. Data

Backup and Recovery. User Account Management. Virus and Malware Protection. Software Installation and

Configuration. Desktop Virtualization. Cybersecurity Analyst. MicroSoft Teams. Citrix Virtual Machine.

Networking / Telecommunication tools, cables and

equipment. Avaya Phone System. Install/troubleshoot AUDIO/ VISUAL hardware/software. Hardware

upgrades/install/ repair Software upgrades/ install/repair. MS Office Suite support.

Networking Protocols. 7 Layers of OSI Model.

Knowledge base articles. DCHP. TCP / IP. Printers

(install/troubleshoot). SharkWire. Knowledge Base

Article Management. Azure Cloud Computations. Apple, Microsoft, Unix/Android, OS and Hardware. Routers / Modems. Cisco Networking Equipment.

EXPERIENCE

IT Consultant MAY 2023 – PRESENT

Platinum Maintenance New York, NY

• Reply to incident tickets via ConnectWise.

• Diagnosing and repairing hardware components such as desktops, laptops, printers, and peripherals

• Configure Clients’ profiles with Admin Center

application in MS Azure, Office and Exchange 365

platforms.

• Track clients’ equipment and data usage via Verizon monthly invoices.

• Providing support for various software packages.

• Administer transactional and dynamic websites.

• Write scripts in Python to automate daily emails for clients.

• Implementing and managing backup solutions for

desktop data

• Troubleshoot dynamic ports of SQL Servers via TCP 1433, 4022, 135, 1434, and UDP 1434.

Desktop Support OCTOBER 2022 – MAY 2023

Mercedes-Benz of Manhattan New York, NY

• Utilize Active Directory to Create and manage Users’ profiles, license subscriptions.

• Assist with End Users’ Identity and Access

Management via Active Directory and Service Now.

• Vigilantly monitor tickets via Service Now, Goto phone/text system, and Outlook emails.

• Knowledge base articles for common issues and

solutions.

• Setup, break-down, or transport monitors, docking stations, mobile devices and desktops.

• Regular updates and scans to ensure desktop security. Help Desk Analyst MAY 2020 – OCTOBER 2022

Abbvie King’s Mountain, NC

• Remote desktop control tools for efficient support via MS Teams and Bomgar (Beyond Trust).

• Assist with over 30 incidents per day

• Utilized MS Teams for video, phone and text

communication.

• Refer to Knowledge Based articles for solutions when faced with new issues.

• Enabled and Disabled End User’s with Single Sign-On and Multi-Factor Authenticator

• Lock/Unlock end-users' accounts/passwords via Active Directory and Service Now.

• Triage incidents between Level 2 / SME's, via

ServiceNow and Microsoft Teams.

Contact this candidate