Fort Wayne Service Representative
Resume:
Dominique Guyton
Fort Wayne, IN *****
*********@*****.***
Work Experience
PSR - Patient Service Representative Lab/Phlebotomy Tech Quest Diagnostics - Fort Wayne, IN
May 2023 to Present
Collect specimens via venipuncture. Triage and room patients prior to collection. Order required lab test requested by the provider accurately as well as
retrieve payment and insurance information for billing. Keep inventory and order supplies as needed. Process specimens for testing and shipment.
Medical / Occupational Health Assistant/ Phlebotomist RediMed/Business Health/Urgent Care - Fort Wayne, IN July 2022 to Present
I provide pre-employment Occupational Health Services to new hires as well as injury care to establish employees. Duties consist of but not limited to: Urine drug screening, breath alcohol testing, TB skin test, injections, pre-employment and DOT physicals, blood draw screenings, obtaining and sending lab results, patient triage and charting, obtain and follow employer protocols for care, and provide employers with pre-employment documentation per protocol via fax,email, or patient portals.
• Performed phlebotomy
• Escorted patients to exam rooms
• Recorded patient vital signs
• Answered a high volume of phone calls
• Verified and scheduled patient appointments
• Responsible for back office duties
• Provided wound care treatment
• Lead patient education
COVID-19 Screener
Health, Department of Allen County - Fort Wayne, IN January 2022 to June 2022
Collection of nasal swabs for Covid testing. Completed requisitions manually,packaged, and shipped specimens to lab.
Phlebotomist/Lab Assistant
Associated Pathologists-PathGroup - Fort Wayne, IN August 2020 to January 2022
Practice proper patient identification in outpatient services, collect blood samples from patients via venipuncture, decipher the best method for drawing blood depending on the specific patient, preparing laboratory specimens for shipment, centrifuging, aliquoting, refrigerating and freezing specimens, urine drug screen collections, label specimens. I have worked with a large number of patients varying in age and health status. Keeps station well-organized, implement infection control, and followed HIPAA and OSHA standards at all times.
Health Screener
Quest Diagnostics - Fort Wayne, IN
January 2017 to December 2020
I travel to different cities in Indiana doing biometric health screenings via venipuncture and/or capillary stick. This is a PRN position and pick up on weekends. Phlebotomist III
Lutheran Hospital of Indiana - Fort Wayne, IN
August 2018 to October 2020
I am a lead phlebotomist of a 350+ bed hospital and obtain blood specimens from pediatric patients to geriatric patients by deciphering the best method for drawing blood . It is my duty to dispatch my phlebotomy team to areas of the hospital where our expertise is needed via Main Phone. I handle pager/ trauma calls during peak hours of morning draw, so the rest of the floor team can continue providing optimum patient care tactics in a timely manner. I practice/assure proper patient identification, specimen collection and handling as well as strive to be sure there are no pre-analytical errors in specimen collections.It is also my duty to be sure specimens are delivered to the lab in a timely manner which ensures the integrity of the specimen is intact. Bloodborne pathogens, HIPAA, OSHA,and Joint commission protocols are also followed.
Health Screener
TotalWellness - Fort Wayne, IN
March 2018 to October 2020
I travel to different cities in Indiana doing biometric health screenings via venipuncture and/or capillary stick. This is a PRN position and pick up on weekends. Phlebotomy Externship
Parkview Hospital - Fort Wayne, IN
January 2018 to March 2018
During my externship I practiced proper patient identification, especially when working on hospital floors and outpatient services, collect blood samples from patients, decipher the best method for drawing blood depending on the specific patient, urine drug screen collections, label vials with patient names, dates, and my initials.I worked with a large number of patients varying in age and health status.I kept phlebotomy cart or station well-organized, implement infection control, and followed HIPAA and OSHA standards at all times.
Home Health Care Aide
BrightStar Care - Fort Wayne, IN
November 2010 to August 2014
Bathe and dress patients
Serve meals and help patients eat
Take vital signs
Turn or reposition patients who are bedridden
Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans
Lift patients into beds, wheelchairs, exam tables, etc. Answer patient calls
Examine patients for bruises, blood in urine or other injuries/wounds Clean and sanitize patient areas
Change bed sheets and restock rooms with necessary supplies Medical Assistant/Phlebotomist
Correctional Medical Services - Westville, IN
June 2008 to March 2010
Collecting blood specimens via venipuncture and preparing laboratory specimens for shipment by filling out requisition forms as well as centrifuging, aliquoting, refrigerating and freezing specimens. Performing basic POCT and laboratory test. Patients were triaged by taking vitals.Explaining treatment procedures to patients. Preparing patients for examination
Assisting the physician during exams
Instructing patients about medication and special diets.Preparing and administering medications as directed by a physician
Transmitting prescription refills as directed as well as performing electrocardiograms. Removing sutures and changing dressings in infirmary care.
• Assisted providers with medical procedures
• Performed phlebotomy
• Provided wound care treatment
• Escorted patients to exam rooms
Clinical Medical Assistant
Family Medicine Associates - Merrillville, IN
May 2007 to June 2008
Restock medical tools and equipment
Arrange exam room instruments
Set up lab trays necessary for a patient's exam
Drawing blood
Delivering injections
Removing sutures, Changing dressings,Electrocardiograms Education
Associates of Applied Sciences in Healthcare Specialist Ivy Tech Community College of Fort Wayne - Fort Wayne, IN Certified Phlebotomy Technician
Ivy Tech Community College
Skills
• Specimen processing (6 years)
• Venipuncture (10+ years)
• Leadership Experience (4 years)
• Customer Service (7 years)
• Epic (Less than 1 year)
• Phone Etiquette (8 years)
• Phlebotomy (6 years)
• Training (3 years)
• Vital Signs
• Laboratory Procedures
• Patient Care
• Laboratory Experience
• Triage
• Microsoft Office
• Experience Administering Injections
• Medication Administration
• Computer Skills
• Anatomy Knowledge
• Specimen collection / processing
• Blood sampling
• Medical terminology
• Hospital experience
• Medical terminology
• Hospital experience
• Customer service
• Vital signs
• Specimen collection / processing
• Pediatrics
• Leadership
Certifications and Licenses
Certified Phlebotomy Technician (CPT)
May 2020 to May 2024
I practiced proper patient identification, especially when working on hospital floors and outpatient services, collect blood specimens via venipuncture from patients, decipher the best method for drawing blood depending on the specific patient, urine drug screen collections, label vials with patient names, dates, and my initials.I worked with a large number of patients varying in age and health status.I keep phlebotomy cart or station well-organized at all times, implement infection control, HIPAA and OSHA standards at all times
CPR Certification
Present
AED Certification
BLS Certification
Additional Information
Skills
Venipuncture/Capillary draws, Patient Identification, Specimen processing and handling, electrocardiograms
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