Mohamed Soliman

Trumbull, CT, ***** +1-203-***-**** ad29qx@r.postjobfree.com LinkedIn

SUMMARY

A dedicated leader with a strong focus on Workforce Management data analysis, excelling in project ownership throughout its lifecycle. Expert in financial planning, forecasting, and data analysis process management within a matrixed environment. Trusted for collaborative problem- solving and as a facilitator, bridging cross-functional teams, influencing stakeholders, and successfully driving complex projects to completion. PROFESSIONAL EXPERIENCE

Charter Communications

Stamford, CT

Operation Process Manager Jan 2023 – Aug 2023

Business Planning Analyst Feb 2021 – Jan 2023

• Managed end-to-end projects, optimizing resource allocation.

• Led change management initiatives in collaboration with various business units.

• Manipulated and analyzed large data sources from multiple platforms, optimizing SQL queries for efficiency

• Collaborated effectively with cross-functional teams to address productivity-related issues.

• Secured timely and accurate staffing and productivity data from vendors, in alignment with the line of business targets.

• Took a central role in WFM analysis by recognizing trends and improving the framework

• Optimizing performance monitoring weekly and Provided valuable insights for Weekly & monthly Business Reviews

• Orchestrated effective forecasting, capacity planning, and scheduling.

• Designed performance metrics and staffing modules to optimize call center performance.

• Developed and executed data-driven financial reporting strategies, consistently meeting or exceeding performance targets.

• Managed budget and forecasting functions, creating intricate financial models.

• Delivered insights into operational impact, trends, and ROI analysis.

• Oversaw strategic planning, forecasting, and annual budgeting (> $3.5M).

• Analyzed data trends on operational P&L to meet Key Performance Indicators.

• Generated comprehensive financial reports, facilitating data-driven decision-making.

• Successfully orchestrated a seamless insourcing transition, reducing the budget by 15%.

• Conducted data analysis to drive performance improvements.

• Developed and maintained precise forecasting models, facilitating SL achievement.

• Produced comprehensive performance reports, enabling data-driven decisions. ECT Mar 2020 – Feb 2021

Bridgeport, CT

Workforce Business Planning Consultant

• Designed and implemented tailored workforce strategies.

• Specialized in organizational design, talent management, and performance improvement. Vodafone Telecommunications

Cairo, Egypt

Analytics and Reporting Operations Manager May 2015 - March 2020 Senior Supervisor, Enterprise Contact Center July 2013- May 2015 Supervisor Workforce forecasting and scheduling July 2007 - July 2013 Significantly improved call center operations by:

• Analyzing data to identify trends and enhance strategies.

• Developing performance metrics, dashboards, and KPIs.

• Optimizing workforce allocation across multiple contact centers.

• Utilizing workforce systems tailored to call center industry needs.

• Coordinating and measuring long-term and short-term forecasting.

• Continuously monitoring and adjusting daily performance to meet service goals.

• Collaborating closely with management for high customer satisfaction.

• Creating and maintaining precise forecasting models.

• Delivering timely updates and reports to the management team.

• Ensuring service level targets through contact volume and staffing forecasts.

• Upholding response times and service goals through real-time adjustments.

• Producing ad-hoc and standard reports for performance analysis COMPETENCIES

• Financial Analysis Budgeting and Forecasting Data Management Financial Modeling

• Data Science: Exploratory Data Analysis Data Visualization Data Mining Statistical analysis Machine Learning Algorithms Regression Big Data analytics, etc.

• Technologies & Libraries: Tableau Power BI NumPy Pandas, etc.

• Databases: Hyperion Essbase Microsoft SQL Server SAP Oracle.

• Microsoft Office Applications (Excel, Macro VBA, Access, PowerPoint, Word, MS Project, Viso)

• Jira, Agile, Scrum, Six-Sigma and PMP Certification

• Workforce Systems: ASPECT ASAAP EWFM Hyperion IEX PBX Brio Nice Application

• Leadership and Team Management Strategic Planning Problem Solving EDUCATION

MS Data Science bachelor’s degree, Accounting

Sacred Heart University Cairo University

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