Customer Experience Specialist
Resume:
LAVINA WILLIAMS
Customer Experience Specialist
CONTACT
WORK EXPERIENCE
REFERENCES
EXPERTISE
I’m a Customer Experience Specialist with more than two decades of experience. I have a proven track record of delivering exceptional service and cultivating positive customer interactions. Adept at understanding client needs, resolving issues, and enhancing overall
satisfaction. Strong communicator with a passion for creating lasting connections and fostering brand loyalty. Efficiently planned and coordinated delivery routes for truck drivers based on factors such as distance, delivery times, and vehicle capacity.
Served as a primary point of contact between drivers, clients, and other relevant parties to relay information regarding delivery schedules, delays, and changes. Assisted in general office tasks, such as filing, data entry, and maintaining organized records for easy retrieval. Communicated with doctors to schedule and manage
medical appointments for clients.
Provided attentive care for elderly individuals, offering assistance with daily tasks and activities.
Conducted bathing and grooming, and ensured proper hygiene for clients.
Assisted with dressing and supported individuals in eating and drinking.
Offered companionship and facilitated socialization to enhance overall well-being.
Established and maintained open and effective
communication with parents to understand their
expectations, preferences, and any specific needs
related to their child's care.
Provided a safe and nurturing environment for
children in my care.
.Managed the administrative aspects of the
home daycare, including enrollment, contracts,
and fee collection.
WCW Inc.
Purpose Home Health
vina's Learning Playground
TRUCK DISPATCHER/ADMINISTRATIVE
SPECIALIST
HOME HEALTH AIDE
OWNER & OPERATOR
2015 - 2023
2018- 2022
2017 - 2022
*********@*****.***
Sausha Carter
Verbal Communication
Problem-Solving
Time Management
Adaptability
Conflict Resolution
Technical Skills
Empathy & Emotional
Intelligence
Certified Transportation Professional
Kathy Robinson
Disability Services Coordinator
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