LAVINA WILLIAMS

Customer Experience Specialist

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WORK EXPERIENCE

REFERENCES

EXPERTISE

I’m a Customer Experience Specialist with more than two decades of experience. I have a proven track record of delivering exceptional service and cultivating positive customer interactions. Adept at understanding client needs, resolving issues, and enhancing overall

satisfaction. Strong communicator with a passion for creating lasting connections and fostering brand loyalty. Efficiently planned and coordinated delivery routes for truck drivers based on factors such as distance, delivery times, and vehicle capacity.

Served as a primary point of contact between drivers, clients, and other relevant parties to relay information regarding delivery schedules, delays, and changes. Assisted in general office tasks, such as filing, data entry, and maintaining organized records for easy retrieval. Communicated with doctors to schedule and manage

medical appointments for clients.

Provided attentive care for elderly individuals, offering assistance with daily tasks and activities.

Conducted bathing and grooming, and ensured proper hygiene for clients.

Assisted with dressing and supported individuals in eating and drinking.

Offered companionship and facilitated socialization to enhance overall well-being.

Established and maintained open and effective

communication with parents to understand their

expectations, preferences, and any specific needs

related to their child's care.

Provided a safe and nurturing environment for

children in my care.

.Managed the administrative aspects of the

home daycare, including enrollment, contracts,

and fee collection.

WCW Inc.

Purpose Home Health

vina's Learning Playground

TRUCK DISPATCHER/ADMINISTRATIVE

SPECIALIST

HOME HEALTH AIDE

OWNER & OPERATOR

2015 - 2023

2018- 2022

2017 - 2022

ad29qp@r.postjobfree.com

Sausha Carter

Verbal Communication

Problem-Solving

Time Management

Adaptability

Conflict Resolution

Technical Skills

Empathy & Emotional

Intelligence

Certified Transportation Professional

313-***-****

Kathy Robinson

Disability Services Coordinator

912-***-****

912-***-****

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