Support Specialist Technical

Glenn E Anderson

Ventura, CA 805-***-**** ***************@*****.***

TECHNICAL SUPPORT SPECIALIST

MS Word, Excel, PowerPoint, Outlook Keyboard 50 WPM

Upgrades Virtual Machine Hyper V Advanced OS Recovery Virus Repair

File Management Group Policy Network Design / Set Up Network Security

PC’s Software Applications Laptop / Mobile Device Setup Routers Printers

Detail Oriented Organized Customer Oriented Efficient Strong Communicator

Operating Systems Troubleshooting / Diagnostics Hardware Installation / Maintenance

Education

Associate of Science, Information Technology and Network Systems

Laurus College 2022

Diploma, College Entrance

Ellison High School

Professional Experience

Senior / Lead Tech Creative Communications - Oxnard, CA 1/2023 – present

Supervisor / Lead Tech Creative Communication - Oxnard, CA 10/2010 – 4/2021

● Demonstrate understanding of IP networks, protocols and topologies

● Evaluate and resolve satellite, fiber and IP transmission related technical issues

● Operate broadcast encoders, decoders, up/down converters,

frame syncs, and video routers to maximize high volume transmission feeds

● Review inventory and sales records to prepare management and budget reports

● Monitor sales activities to ensure quality control and superior customer satisfaction

● Identify, label, dress, terminate and test for quality assurance of copper cable media

● Maintain or repair satellite transmission, signal distribution and evaluation equipment

Low Voltage Tech Outsource - Oxnard, CA 7/2022 – 12/2022

● Configured, installed and tested surveillance cameras, digital video

recorders, access control systems, intercom, audio, security, and data connections

● Diagnosed and repaired faulty equipment, connections, and hazardous conditions

● Properly terminated all Cat6 and Cat6a cables – installed J hooks wherever needed

Mechanical Assembly Productive Robotics - Carpinteria, CA 8/2021 – 6/2022

● Interpreted technical terminology and engineering blueprints

● Diligently followed all technical and complex assembly instructions

● Inventoried and catalogued all parts and materials used in assembly process

● Performed inspections and tested finished products for defects and poor workmanship

Garment / Utility Tech SBM Management - Thousand Oaks, CA 4/2020 – 8/2021

● Utilized computers and computer systems (including hardware and software)

● Conveyed critical information by telephone, in written form, e-mail, or in person

● Responded to requests for materials in support of facilities maintenance contract personnel and vendors

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