Customer Service Data Entry
Resume:
Debra Suniga
San Antonio, TX ***** **********@*****.***
Dynamic and self-motivated with more than 10 years of customer service, processing, and data entry skills in a fast pace environment. Where multitasking, attention to detail, and clear communication are essential. Skilled in building strong customer relationships and process to ensure compliance and operation goals.
EXPERIENCE
Administrative II Correspondence-Processor
Maximus Federal – Remote (Contract) November 2021 to July 2022
5c Security Clearance
Process student loan IDR (Income Driven Repayment) applications. Research student account in National Student Federal Loan and Common Origination and Disbursement System to determine plan eligibility, calculate amount owed, and payment plan. Update information NSLDS and send appropriate correspondence; payment plan, denial, alternative plan, or more information needed.
Actively utilized MS outlook, excel, teams, word, and OneNote..
Health Care Attendant
St. Benedicts Home Healthcare Inc – San Antonio, TX September 2016 to July 2021
Work directly with patients to identify needs and create a routine for comfortable everyday living.
Assist patients with tasks such as bathing, dressing, eating, cooking, and maintain a sanitized living environment. Administer medications.
Entered daily logs in database of patient activities, wellbeing, and diet.
Medical Services Coordinator
Logistics Health Inc - Remote November 2020 to May 2021
Efficient customer service, one call resolution, clear communication, multitasking, and in adherence.
Database Management. HIPPA verification.
Inbound/outbound calls approximately 80 calls daily. Within adherence.
Coordinate with veterans and medical facilities to schedule appointments for VA disability exams.
Research, update, and notate veteran accounts.
Actively utilizing MS outlook, excel, word, OneNote, Skype, Med Net and CRM
Customer Service, data entry, processing information, and scheduling.
Warehouse/Material Handler
Frito Lay - San Antonio, TX April 2016 to February 2017
Maintained floor account of products.
Repacked damaged products.
Sanitized designated work area.
Sous Chef
Bellyful Catering – San Antonio, TX May 2014 to February 2015
Meal preparation for 100-150 people daily
Adapt to event, fast paced work environment
Maintain efficient food cost, financial billing statement, and time management
Food Service Program Supervisor
Madonna Neighborhood Center - San Antonio, TX January 2013 to March 2014
Responsible for CACFP (Child and Adult Care Food Program)
Data entry and Database Management
In charge of maintaining state compliance and having a corrective process plan. Work directly with Social Services, including handling inbound/outbound calls, assist clients in need; verification, updating information and assisting with necessities as needed.
utilizing client data base system daily to maintain accurate number of services for households.
Excellent customer service
Assistant Activities Director
Diversicare Leasing – San Antonio, TX December 2011 to December 2012
Customer service, data entry, and maintained cash account.
Conduct recreational activities for approximately 200 residents
Adapt to patient needs.
Evaluation of resident and update files regarding resident wellness and concerns.
Court Clerk
Bexar County Justice of the Peace - San Antonio, TX April 2007 to January 2011
Data entry, multiline phones, metered mail, general office duties, scanning, filing, technical troubleshooting skills, and Direct customer contact with public.
Create various court documents; subpoenas, writs, warrants, and arrangements.
Data collection: error reports and Omni DPS reports
Process payments for accounts
Trained employees under my supervision.
Maintained Assistant District Attorney case docket to review or set for trial.
Security Monitor/Bailiff
Bexar County - San Antonio, TX July 2005 to April 2007
·Bailiff Duties: Maintained security of 2 Justice of the Peace Courts/Search/Detain Individuals
·Warrant Duties: execution of warrant and return of service.
EDUCATION
GED
Texas Education Agency, GED - San Antonio, TX
Some College – 27 Credits
Palo Alto College, San Antonio, Tx – Some College 12 Credits
San Antonio College, San Antonio, Tx – Some College 15 Credits
San Antonio Law Enforcement Academy, San Antonio, Tx – Completed 588 Hours
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