ANJIE SEVAARD

818-***-**** — Van Nuys, CA, ***** — ad29mt@r.postjobfree.com

S U M M A RY

Highly-motivated Customer Service Representative with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. P R O F E S S I O N A L S K I L L S

Customer Service

Quick Learning Ability

Staffing Oversight

Inventory Management

Phone Operations and Email Support

Conflict Resolution

Data Entry

Cash Register

W O R K E X P E R I E N C E

Customer Service Lead Nov 2014 - Jan 2024

Enviro Safety Products Santa Clarita, CA

Completed day-to-day tasks accurately and efficiently. Ensured compliance with company policies and regulations related to customer service operations. Updated databases with new and modified product and order data. Answered incoming calls and emails, providing frontline customer support or assistance with orders and product inquiries. Collaborated with external suppliers providing support services related to customer service operations. Submitted requests to the proper department to prevent reoccurring issues, recommending process and procedure improvements Precious Metals Consultant 2011 - 2014

GoldMax Of California Northridge, CA

Increased customer base through grassroots marketing and mutually beneficial negotiations. Streamlined processes of testing, weighing and purchasing of precious metals in various forms such as jewelry and currency. Managed the store and its associates, shipping, data entry into company POS system, and filling out daily paperwork within regulatory requirements.

Implemented a successful buying outline that was used by all consultants company-wide. Assistant Store Manager 2009 - 2011

The Children's Place Studio City, CA

Assisted in managing the store and its employees.

Completed paperwork relating to the day-to-day operation of the store, processed before company deadlines. Executed floorsets, merchandising, window display changes and completed store inventory. Oversight of incoming and outgoing shipments ensuring timely processing. Regulated customer service associates, handling of cash, credit card and check transactions. E D U C ATION

High School Diploma: General Studies 1988

Sherman Oaks Center For Enriched Studies, Reseda, CA R E F E R E N C E S

Available upon request.