Customer Service Front End

Ronald P. Frank, Jr.

**** ******* ***** 678-***-****

Lawrenceville, GA 30044 **********@*****.***

OBJECTIVE

To become a part of team where I can grow and excel in customer service while contributing to the overall success of the company and obtain a new skill set

EXPERIENCE

Whole Foods Market Atlanta, GA

Front End Supervisor June 2022- Present

Supervises and delegates tasks to Team Members.

Assist with training new staff

Resolves difficult customer situations.

Trains, develops, mentors, motivates team Members in a manner that sustains a high-performance team and minimizes turnover.

Keeps cases and shelves clean, well-stocked and properly rotated.

Sunbelt Rentals Atlanta, GA

Customer Service Representative/Truck driver June 2015 – June 2022

Deliver and pickup equipment for customers

Stocks supplies

Assists customers with placing orders and education on equipment

Assist with taking orders for customers and placing service calls

Participating in safety meetings

Atlanta, GA

Ricoh April 2011-June 2015

Copy Center Specialist

Manage all copiers, fax machines and printers

Transfer and compose projects that include pdfs and word documents

Order and organize department supplies

Assist with inbound customer service calls

Publix Supermarkets Decatur, GA

Administrative Coordinator March 2008-February 2011

Hired and trained new associates for each department in store

Supervised attendance and payroll records for entire store

Filed weekly paperwork for associates.

Ordered and organized department supplies and store uniforms

Customer Service Staff

Composed and edit various office memorandums and schedules

Worked at Customer Service providing service with Western Union, Money Orders and Ticketmaster

Resolved customer complaints and issue refunds

Balanced cash office including being accountable for all cash and other tenders

Supervised the coordination of associates on front end

Trained new associates on job class duties

Quiktrip Decatur, GA

Assistant Manager February 2014-February 2015

Supervised and trained associates

Ensured stock and inventory was updated.

Handled cash and operated cash register

Managed store overnight to keep appearance up to par

EDUCATION

Druid Hills High School Atlanta, GA High School Diploma May 2008

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