Customer Service Store Manager

Wendy Smith

**** * ****** ** * Peoria, IL ***** n 309-***-**** n *************@*****.***

Targeted Career Objective

Professional eager to obtain a position as the next step in my career within an organization that is able to provide ample opportunities for growth and development.

Fast Learner

Welcomes Challenges

Self Starter

Customer Service Personality

Team Player

Multi-Tasker

Experience

Maple Shade Dental, Peoria, IL

Business Assistant, April 2015-September 2016

Duties – Verifying insurance, AR calls and collection letters, treatment follow ups, treatment planning/treatment consultations, scheduling, greeting patients/checking patients out, and claim follow ups.

Buckle, Peoria, IL

Assistant Manager, August 2010-April 2015

Duties – Perform a variety of operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities) and work directly with Store Manager to develop sales, recruiting, merchandising and leadership skills. Responsible for training and motivating teammates and act as the Store Manager in their absence.

Maple Shade Dental, Peoria, IL

Business Assistant, August 2003-August 2010

Duties – Verifying insurance, AR calls and collection letters, treatment follow ups, treatment planning/treatment consultations, scheduling, greeting patients/checking patients out, and claim follow ups.

Buckle, Peoria, IL

Manager, November 1989-August 2003

Duties – Responsible for the overall effectiveness of team, managing between 12-20 teammates. Serving as an entrepreneur, recruiter, educator, motivator and leader. Perform a variety of operational tasks (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities) and work with Assistant Managers to develop sales, recruiting, merchandising and leadership skills. Responsible for training and motivating teammates.

Emo’s/Ice Cream Shack, (Seasonally), Peoria, IL

Manager/Shift Lead, March -Present

Duties – Provide fast and efficient service of beverages, meals, and desserts in a courteous manner. Ensure correct billing procedures and provide excellence in customer service. Additional duties as assigned were to provide training and on the job orientation to new staff members.

Education

Completed 3 years towards a degree in Education Illinois State University

References available upon request

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