Customer Service Call Center
Resume:
Sonya M Young
Recruiting Manager
Fulshear, TX 77423
Education
Pius X High School
Downey, California
GPA 3.87
Communication
Implemented new
procedures
to improve
efficiency and
streamline operations.
Leadership
Successfully led a team,
To exceed goals
while maintaining
excellent customer
Service.
Key Skills
Strong Leadership Skills
Project Management
Budget Planning
Communication
Problem-solving
Objective
Highly motivated and results-driven Recruitment Manager with a proven track record in talent acquisition and employee retention, seeking a challenging position to leverage my expertise in sourcing, interviewing, and onboarding top talent to drive organizational growth and success.
Feb 2016 - Jan 2023
Nanas Creole Cooking
Business Owner
Answer dozens of emails and call per client to answer customer questions is a very rapid response rate. Handled all delegated tasks, including cooking, bussing, emails, tastings, meetings and overall general planning. Maintain updated account knowledge through purchasing and billing. Delivered appetizers, lunch, dinner and desserts to customers and various work locations. Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts. Ensured safe food storage and serving, maintaining proper temperatures to preserve quality, freshness, and flavor. Visit event site to meet with clients and verify placement, logistics, timing, and equipment needs. Set up, maintained, and tore down equipment, serving lines, linens, and dishes, leaving facilities in top condition.
March 2010 - Dec 2015
Home Health Care Compton, CA
Caregiver
Left my previous job to care for my elderly Mom who had . Gathered dietary information, assisted with feeding and monitor intake to help Mom achieve nutritional objectives and support wellness goals, Kept household areas clean and well-stocked, ran errands, Manage money, paid bills managed laundry and completed weekly grocery shopping. Assisted with daily needs, including bathing and personal grooming, to maintain self-esteem and general wellness. Kept close eye on Mom’s vital signs, administered medications and tracked behaviors to keep healthcare Medical Doctors well-informed of change and most importantly, spending quality time with her.
JUNE 2007 – FEBRUARY 2010
Operations Manager Corona, CA
Volt Telecom
Develop and maintain the recruitment process, result in a streamline approach to hiring. Provide reports to clients on their recruitment/roles, result in a high level of client satisfaction.
Shortlist and screen candidates, result in a high standard of candidate experience. Provided guidance and support to the recruitment team, result in improved performance and productivity. Build talent pipelines for current and future job openings. Managed our external partnerships with colleges, job boards and HR software vendors. Implemented online and offline employer branding activities. Prepared and reviewed annual recruitment budget. Overseed all stages of candidate experience (including application, interviews and communication). Forecasted hiring needs based on business growth plans. Managed, trained and evaluated our team of recruiters. Measured key recruitment metrics, like source of hire and time-to-hire. Worked with Contractors to do payroll for our employees working for them and make sure their performance is good. Posted all open Jobs in the system for the recruiters. Checked hiring packages as needed. Responsible for Hiring and Terminations. Assisted in Background checks and Drug Screening when needed. Traveled to assist with job fairs.
Traveled to meet Managers of our employees. Work with Supervisors, Managers, Sales Team, and Vice President.
JANUARY 2002 – OCTOBER - 2005
Supervisor – Sprint PCS Irvine, CA
Responsible for 20-25 Customer Service Representatives.
Setting high expectations to reach Monthly Goals, including, but not limited to, monitoring calls, coaching, attendance and coaching on company expectations with Incentives. Monthly and yearly reviews.
Responsible for creating new incentives for the Low Performers and Coaching. This program went nationwide. Facilitated monthly meetings for the Supervisors in the absence of our managers several times a year.
August 1981- June 1996
Operator – Team Lead – GTE Lakewood. CA
PBX Office operator, assisted with overseas calls, emergency breakthrough. Assisted with phone bills and New Service.
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