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Customer Support Validation Lead

Location:
Lafayette, CO
Posted:
January 31, 2024

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Glenn Stebelton

Lafayette, CO 303-***-**** ad29jl@r.postjobfree.com

Validation Lead / Lab Owner

Deep expertise in leading all phases of Validation planning and execution. Develops comprehensive test strategies and plans comprehending customer use cases and advanced techniques for complex systems & devices. Adept at driving all lab operations with a focus on execution efficiency and cost optimization. Known for thorough root cause analysis & resolution definition in partnership with customers andengineering. Cooperates closely with technical & business stakeholders, ensuring aligned priorities & needs from design to sales. Test Methodology Validation Strategy Cross-Functional Goal Setting Hardware Firmware JBOD, RAID Customer Support Supplier Management Protocol Analyzers Oscilloscope SAS, SATA, PCIe, NVMe Enterprise, PC, Automotive JIRA <test tools/planning tools> <automation frameworks/coding languages> Professional Experience

Hardware Validation Lead, Intel/Solidigm January 2021–July 2023 Led reorganization of validation team & processes, coordinating across SSD Firmware development and validation teams to increase quality of new Solid State Drive (SSD) products.

● Established communications across multiple Validation organizations to identify gaps and improve validation process by accelerating the finding & fixing of firmware and system compatibility issues.

● Led structured “shift left” of testing and triage of issues for new products. Validation Engineer, Liqid November 2019-February 2020 Responsible for test planning, execution, and driving issue resolution as part of compatibility and performance testing of Host-Bus Adapter (HBA) products with 3rd party SSD devices. Principal Firmware Test Engineer, Western Digital December 2018–July 2019 Under contract, executed test plans and issue triage procedures to validate firmware releases on PCIe/NMVe SSDs using Oakgate systems.

● Led trouble-shooting of issues when they occur, driving collaboration with firmware engineers & tools teams to identify root cause & implement solutions.

● For new NVMe U.2 product, primary contact supporting customer integration & manufacturing thru technical enabling and test engagements for release to market. Interoperability Test Lead, Micron October 2011–December 2018 Primary contact interfacing with tier 1 OEM customer qualification teams, including HPe, Dell, Lenovo, Apple, and Cisco. Led coordination across internal and external Glenn Stebelton ad29jl@r.postjobfree.com 2

engineering teams, including HBA silicon partners, for interoperability test coverage across SATA, SAS, and PCIe/NVMe product lines.

● Created Partner Alliance test lab for SATA enterprise SSD products. Drove improved customer/partner support processes to cooperatively validate product interoperability before release.

● Led test coverage and execution of interoperability and performance validation with Micron storage devices, across a matrix of OEM systems and 3rd party HBA silicon. Drove test planning/modification, execution, and issue triage/resolution with engineering teams.

● Found multiple gating issues related to NVMe at Partner sites, drove internal replication and coordinated with engineers to resolve issues.

● Created detailed status reports consolidating test and issue data across internal teams & lab, as well as external partner sites for customer qualification readiness.

● (interim management) Re-organized customer validation team personnel & processes to improve efficiency, aligned engineer talents to best fit organizational needs. Released major SATA product; team recognized with award.

● Supporting creation of new SAS and SATA-protocol based products, established new Enterprise compatibility test frameworks and procedures, spanning single drive & JBOD environments ensuring equipment & methods supported the new technology requirements.

Sr Customer Qualification Engineer, Western Digital October 2010-October 2011 Sr Qualification Engineer, Atrato October 2009-June 2010 Sr Application Engineer, Seagate Technologies July 2005- May 2009 Customer Support Engineer, Maxtor Corporation 1994–2005



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