Data Entry Customer Service
Resume:
Shaun R. Knox
Virginia Beach, VA 23452
Email: *********@*****.***
Education
Salem High School
English and Fine Arts
Graduated: June 1996
Summary of Skills
- Detail-orientated
- Proficient in Microsoft Office (all
programs)
- Data Entry
- Strong oral and written
communication skills
- Strong interpersonal skills
- Team player
- Strong leadership and decision
making skills
Work Experience
Capital One CX Solutions Specialist 2/2018-Present
● Assists consumers with making decisions regarding their account
● Coaching/training new employees
● Leads town hall meetings
● Identifies and analyzes cash management products
● Provides superb customer service
Portfolio Recovery Associates Account Executive 10/2017-2/2018
● Collects on high-end accounts on behalf of businesses (Comenity Bank, Macy’s, JCPenney’s, etc…)
● Coaching and training teammates on settling disputes with the consumer
● Ensures deadlines are met established by management
● Analyzing consumer needs and developing innovative solutions to their accounts LoanCare Loan Officer Assistant 12/2014-10/2017
● Ensured files move through processing and closing in a timely manner (averaged 140-160 files assigned per month)
● Processed loans from FHA, USDA and private loans
● Specialized in modification and short sales
● Worked and maintained a professional relationship with underwriters to ensure package was completed
● Processed front end of loans, calculations included LoanCare
Virginia Beach, VA Loan Counselor III 02/2011-12/2014
● Administered an inbound and outbound dialer system for delinquent borrowers
● Obtained borrowers monthly expenses to obtain their reason for delinquency
● Assisted borrowers with financial planning for repayment plan
● Achievements:
consistently meeting monthly production metrics
promotion to Loan Counselor III in February 2013 Michael Wayne Investments Inc.
Virginia Beach, VA Collector 01/2008-12/2010
● collected for car loans issued by the Auto Connection Tidewater Finance Company
Virginia Beach, VA Account Manager 07/2006-01/2008
● Contacted clients to collect funds on past due accounts.
● Utilized first call resolution and calming techniques with difficult clients.
● Organized and time management to be an effective account manager. NCO Financial
Virginia Beach, VA Collector 05/2005-07/2006
● collected for corporate business's with AT&T accounts
● Achievements:
collector of the month 5 months in a row
References
Loancare
Manager: Sandra McPherson
Phone: 757-***-****
Address: 3637 Sentara Way Virginia Beach, VA 23452 Michael Wayne Investments, Inc.
Manager: Rudy Elliot
Phone: 757-***-****
Address: 6336 E Va. Beach Blvd Norfolk, VA 23502
Tidewater Finance Company
Manager: Jim James
Phone: 757-***-****
Address: 6520 Indian River Rd. Virginia Beach, VA 23464 NCO Financial
Manager: Jackie Parker
Phone: 757-***-****
Address: 4740 Baxter Rd. # 103 Virginia Beach VA. 23462
Contact this candidate