Shaun R. Knox

**** ********* ***** ***.***

Virginia Beach, VA 23452

Email: ad29hb@r.postjobfree.com

757-***-****

Education

Salem High School

English and Fine Arts

Graduated: June 1996

Summary of Skills

- Detail-orientated

- Proficient in Microsoft Office (all

programs)

- Data Entry

- Strong oral and written

communication skills

- Strong interpersonal skills

- Team player

- Strong leadership and decision

making skills

Work Experience

Capital One CX Solutions Specialist 2/2018-Present

● Assists consumers with making decisions regarding their account

● Coaching/training new employees

● Leads town hall meetings

● Identifies and analyzes cash management products

● Provides superb customer service

Portfolio Recovery Associates Account Executive 10/2017-2/2018

● Collects on high-end accounts on behalf of businesses (Comenity Bank, Macy’s, JCPenney’s, etc…)

● Coaching and training teammates on settling disputes with the consumer

● Ensures deadlines are met established by management

● Analyzing consumer needs and developing innovative solutions to their accounts LoanCare Loan Officer Assistant 12/2014-10/2017

● Ensured files move through processing and closing in a timely manner (averaged 140-160 files assigned per month)

● Processed loans from FHA, USDA and private loans

● Specialized in modification and short sales

● Worked and maintained a professional relationship with underwriters to ensure package was completed

● Processed front end of loans, calculations included LoanCare

Virginia Beach, VA Loan Counselor III 02/2011-12/2014

● Administered an inbound and outbound dialer system for delinquent borrowers

● Obtained borrowers monthly expenses to obtain their reason for delinquency

● Assisted borrowers with financial planning for repayment plan

● Achievements:

consistently meeting monthly production metrics

promotion to Loan Counselor III in February 2013 Michael Wayne Investments Inc.

Virginia Beach, VA Collector 01/2008-12/2010

● collected for car loans issued by the Auto Connection Tidewater Finance Company

Virginia Beach, VA Account Manager 07/2006-01/2008

● Contacted clients to collect funds on past due accounts.

● Utilized first call resolution and calming techniques with difficult clients.

● Organized and time management to be an effective account manager. NCO Financial

Virginia Beach, VA Collector 05/2005-07/2006

● collected for corporate business's with AT&T accounts

● Achievements:

collector of the month 5 months in a row

References

Loancare

Manager: Sandra McPherson

Phone: 757-***-****

Address: 3637 Sentara Way Virginia Beach, VA 23452 Michael Wayne Investments, Inc.

Manager: Rudy Elliot

Phone: 757-***-****

Address: 6336 E Va. Beach Blvd Norfolk, VA 23502

Tidewater Finance Company

Manager: Jim James

Phone: 757-***-****

Address: 6520 Indian River Rd. Virginia Beach, VA 23464 NCO Financial

Manager: Jackie Parker

Phone: 757-***-****

Address: 4740 Baxter Rd. # 103 Virginia Beach VA. 23462

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