Sherone D Smiley-Jones

813-***-****

ad29fr@r.postjobfree.com

www.linkedin.com/in/sherone-smiley-jones

Offering a keen eye for detail and strong people skills to supply superior customer service experiences and help businesses meet their goals. Seeking a role to use analytical and critical thinking skills to decrease customer wait times and maximize customer satisfaction.

• Highly organized and meticulous • Customer Service Expert • Enthusiastic About Helping Others

Collaborative Analytical person • Team Leader •Self Sufficient • Embrace Teamwork

EXPERIENCE

Verizon Wireless

Communications

Customer Services Coordinator / Tier 1 Technical Support

December 1995-August -2023/ 27 years 9 mos.

Remote

Actively listened to customers’ concerns, resolved issues efficiently and supplied exceptional support to ensure a positive experience.

Effectively listened to and answered both general and detailed questions about the company’s products and services.

Answered over one hundred inbound calls daily to aid customers with billing questions and concerns.

Helped customers with first level of technical support to provide troubleshooting for any issues experienced with their devices.

Maintained and aided with growing the customers base by using communications skills tailored to their needs.

(Special Project) Social Media Messaging / Live Chat Support

April 2020-April 2021/ 1 year

Remote

Engaged with customers through instant messaging platforms, addressed inquiries, supplied information, and delivered responsive and obliging support in real-time.

Aided with media support and completed necessary transactions.

Supported customer in a prompt and professional manner.

Additional Relevant (Special Project) Experience

December 1993- January 2002 / 6 year 6 months

On-site

Agent Support/ Lead Tax Exempt Advocate/ Credit Analysis/ Mobile Number Inventory/Customer Services Representative/ Business Support Representative

Accomplishments

Successfully gathered, scanned, and updated all tax information for every business entity.

Successfully helped and transitioned several departments and agent support and companies.

Aided in Verizon through an audit tax exempt Customers as lead Representative.

Offline specialist Activation support of cellular devices

Worked diligently to make sure every Tax-Exempt customer kept proper tax-exempt paperwork also manage a portfolio of client relationship of varying size and scope and function as the point of contact for internal and external Customers Worked diligently to make sure every Tax-Exempt customer kept proper tax-exempt paperwork also manage a portfolio of client relationship of varying size and scope and function as the point of contact for internal and external Customers.

EDUCATION

Tampa College

AS Paralegal

August 1989-June 1991

St. John’s Rivers College

620 -Adjusters -All Lines

July 2023-September 2023

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