Jaysal Patel

ad29f4@r.postjobfree.com

281-***-****

Houston TX

Summary

Project Manager with a successful track record leading global teams in the execution of complex software development and infrastructure projects. Adept at ensuring timely and on-budget project delivery, implementing process improvements, and fostering cross-functional collaboration. Seeking a challenging Project Manager position to leverage expertise in driving project success and facilitating seamless integration across diverse environments.

Education

University of Texas, Austin - Bachelor of Science

Certifications

Project Management Professional – PMP# 3734207

AWS Cloud Practitioner

Professional Experience

JPMorgan Chase March 2012 – Sept 2023

Project Manager (11/2017 – 9/2023)

Successfully managed and delivered seven projects over six years. Specific duties on each project included: project planning, establishing product roadmaps, resource allocation, budget management, scheduling, risk management, standardizing processes, quality assurance, stakeholder communication, team leadership, compliance, governance, change management, procurement, and project closure.

Additional details:

Project: Developing a strategic plan and leading a transition initiative, backed by a $500,000 budget, to migrate manually operated services to ServiceNow, thereby increasing engineering capacity. Procured and managed external engineer resources to successfully deliver the project on time and under budget. Project team: 8 software engineers, Product Owner, Scrum Master, and Operations.

Project: Application Integration of IT Service Management processes with ServiceNow components as part of a worldwide initiative to automate 200,000 automation executions per year. Project team: Two Agile Scrum teams consisting of 16 software engineers, 2 Product Owners, 2 Scrum Masters, and Operations.

Project: Implemented Kafka for establishing event-driven architectures, improving real-time data

processing for ITSM Data enabling data-driven automations. Project team: 4 software

engineers, Product Owner, Scrum Master, and Operations.

Project: Re-architecting and migrating a third-party mission-critical automation platform, including its web interface, middleware components, and MS SQL database, to a new data center in North America achieving improved performance and system reliability by 50%. Project team: 10 software engineers, Product Owner, Scrum Master, and Operations.

Project: Develop a hybrid Java/Oracle Cloud SaaS platform, successfully achieving seamless integration across on-premises cloud and AWS environments. This effort resulted in a notable 35% reduction in disaster recovery time and a significant 50% decrease in migration downtime. Project team: 10 software engineers, product owner, Scrum Master, and Operations.

Project: Transformed an Orchestration application into a REST API product using APIGEE for API management, facilitating the autonomous integration of product services. Employed a CI/CD pipeline for software delivery and adhered to SDLC processes. Project team: 10 software engineers, Product Owner, Scrum Master, and Operations.

Project: Integrate two applications into Active Directory, focusing on Authentication and Authorization, within the scope of an Identity & Access Management Ecosystem project. Project team: 10 software engineers, Product Owner, Scrum Master, and Operations.

Implemented Agile development methodologies like Scrum and Kanban, incorporating practices such as backlog grooming sessions, sprint planning sessions, daily stand-ups, burn-down charts, and retrospectives.

Utilized project management tools such as MS Project Management, JIRA, and Azure DevOps to enhance project execution, with JIRA Align offering visibility into the alignment of high-level business objectives.

Managed the end-to-end application development life cycle, collaborating with Engineering, Product Management, Service Delivery, and UX Design teams. Facilitated requirement gathering, scope monitoring, and ensured successful project completion and delivery through effective coordination.

Generated comprehensive documentation covering application roadmaps and technical workflows, including both on-premises infrastructure and Cloud components, using Confluence and Lucidchart.

Communicated team progress, achievements, and OKRs to upper management.

Production Support Manager (11/2015 - 11/2017)

Managed a global team of 8 staff members supporting Automation and Dashboard applications within Production Management

Took ownership of customer issues, addressed production support escalations, and provided updates to senior management on major incidents.

Assured compliance with testing, documentation of release management procedures, and change management requirements.

Established processes, operating procedures, and metrics while refining and implementing procedures and policies.

Quality Assurance Manager (03/2012 - 11/2015)

Managing a Global Quality Assurance Team focusing on providing QA testing service for Automation Applications that accelerate incident resolution, reduce operational costs, increase staff productivity, and improve customer experience.

Managing a Quality Assurance Service that provides manual and automated software testing utilizing Waterfall and Agile (Scrum) methodologies.

Collaborate with cross functional teams, develop strong processes, and define standards for efficient delivery of IT projects.

Contact this candidate