Information Technology Help Desk

Brendan Freeman

931-***-**** • Manchester, TN *7355 • ad29eq@r.postjobfree.com

INFORMATION TECHNOLOGY HELP DESK SUPPORT

Motivated Information Technology student with one year of classroom experience in troubleshooting, problem-solving, active listening and critical thinking.

Classroom and laboratory experience in Linux OS, Windows OS and Python Programming.

Possesses strong desire to learn about many different aspects of information technology and help desk support to further develop as an Information Technology Help Desk Support specialist.

CORE COMPETENCIES

Linux OS • Windows OS • macOS • Python Programming • Microsoft Office: Word, PowerPoint, Excel

Servers • Active Directory • Wireless Networking • Routing Switching • VOIP

Network Security • LAN and WAN

TCP/IP • Computer, Cryptographic, Network and Switch Systems • Firewalls

Network Drives • Ethernet

Analysis & Problem Solving • Positive Customer Experience

Written Communication • Troubleshooting Reporting

Critical Thinking • Deductive Reasoning • Active Listening

EDUCATION

DeVry University – Online

Undergraduate Certificate in Information Technology Essentials February 2023

GPA: 4.0/4.0

Key Courses: Introduction to Technology and Information Systems, Introduction to Operating Systems, Introduction to Programming, Introduction to Digital Devices, Fundamentals of Information Technology and Networking, Fundamentals of Cloud Computing

PROFESSIONAL EXPERIENCE

Quality Inn – Manchester, TN Desk Clerk August 2022–Present

Holiday Inn – Manchester, TN Desk Clerk May 2022–August 2022

Manage online and phone reservations; utilize companies software system.

Conduct top tier customer service, welcoming guests upon arrival and assign rooms.

Provide information about hotel, available rooms, rates and amenities.

Respond to clients’ complaints in a timely and professional manner.

Maintain updated records of bookings and payments.

Doordash – Manchester, TN Delivery Driver August 2019–Present

Coordinate different routes and deliveries using DoorDash mobile application.

Load, transport, and deliver items to clients or businesses in a safe, timely manner.

Review orders before and after delivery to ensure that orders are complete, charges are correct, and customer is satisfied.

Assist with loading and unloading items from vehicles.

Provide excellent customer service, answer questions, and handle complaints from clients.

Prepare reports and other documents relating to deliveries.

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