Sales Engineer Customer Success

RONALD K. LEVERETTE

linkedin.com/in/ronkleverette ● ************@*****.*** ● 404-***-**** ●Hampton, GA 30228 Sales Consultant

Customer Success professional with 23+ years of experience. Expert at building strong relationships in the technology sector, combining soft skills with a genuine tech passion for impactful client connections. Humbly confident in abilities to provide the lowest risk with the greatest reward for any company. Capable of working alone and even better in team settings. TECHNICAL SUMMARY:

Tech Sales: Sales Cycle, Lead Sourcing Management, Discovery Analysis,Tech Savvy Sales Engineer: Networking, Cloud, API, Demo presentation Skills: Strong communication, Results-oriented, Written communication, Presentation skills, Problem-solving, Pre-sales, Post-sales Tools: CRM, Google Sheets, Excel, Microsoft office, Jira, PaaS, SaaS EXPERIENCE:

2023 Sales Engineer Internship, Careerist.com

● Used Discovery & Qualification to create proposals and deliver best customer experience

● Utilized persuasion & objection handling to upsell and cross-sell services and products

● Created demos, proposals, invoices and presentations

● Collaborated with sales, marketing, technical and management teams to develop solutions 03/2021 – Present HIGH TICKET CLOSER (Sales), CARTER WATER Atlanta, GA

● Awarded Salesman of theYear 2022 & 2023 for writing over 300 customer contracts worth over $1.5 million for full home water systems

● 1st and only member in company history to be inducted into the 2022 & 2023 Presidents Club for conducting sales

● Currently selling 3-5 $9k Water purification systems weekly. Company quota 2 per week

● Converted an average of 76% of all in home demos into sales over the last 2 years 07/2018 – 07/2019 STORE MANAGER, TITLEMAX Fayetteville,GA

● Sold 2-3 personal loan accounts per week valued up to $10k for Title holding customers, through the overall assessment of the condition of their vehicle

● Trained and motivated staff to assess and convert risk into profitable enterprise, positively impacting business results

● Recognized for having one of the lowest portfolio delinquencies in company because of success in assessing risk management

● Kept a 5 star rating on Google as a store with over 200 reviews 02/2018 – 07/2018 SECURITY ADVISOR, DEFENDERS Stockbridge, GA

● B2C sales. Consistently sold and installed an average of 1-3 ($15k - $30k) ADT Home security systems to homeowners per week. Company quota was 2 per week per rep

● Implemented sales strategies and techniques, increasing monthly sales through product knowledge

● Proficient navigation through assigned systems to complete assigned task

● Educated customers on ADT security products for the home

● Communicated and collaborate with colleagues by researching and analyzing problems and recommending solutions to improve clientele relations

06/2009 – 04/2016 SALES REPRESENTATIVE, AT&T WIRELESS/CINGULAR WIRELESS Atlanta, GA

● Received Company Recognition award in 2014 (91%) and 2015 (94%) for obtaining the highest closing ratio in the nation on selling AT&T’s NEXT program

● Sold a minimum average of $200 per day in phone accessories on a $100 a day quota

● Demoed and sold phone, internet, and cable products to walk in customers

● Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients

● Maintained and record all sales to ensure compliance with company’s standard of excellence, conducted sales, transferred of services, built service packages and schedule appointments EDUCATION:

Clayton State University

Georgia Certified Life Insurance License (TDT Financial & Primerica) Sales Engineer Course and Training, Careerist.com

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