Customer Service Representative

Iretomide Gloria Adedere

** ****** ******* ****, ***********, ON 437-***-**** ****************@*****.***

As a Customer Service Representative, I bring over a decade of expertise in the farm machinery and equipment sector, with over 10-year tenure at Fiirefewa Enterprises. Proficient in customer service management, problem resolution, and effective communication. Experienced in leading teams and implementing service protocols to ensure customer satisfaction.

WORK EXPERIENCE

Distillery Historic District

Customer Service Representative

Toronto,

ON, Canada

2023 - 2024

●Addressed and resolved customer complaints or concerns in a timely and effective manner.

●Answered customer queries.

●Educated customers on how/where to use products or services.

●Ensured orderliness at different entrance locations

●Issued tickets to incoming customers

Fiirefewa Enterprises

Customer Service Officer

Ilesha, Nigeria

2012 - 2023

Handled incoming calls, emails and all other enquiries from customers.

Offered accurate and helpful information about services and product to assist customers in making informed decisions.

Resolved customers complaints, issues and/or escalated same, aiming for a satisfactory resolution.

Managed customer relations on an ongoing basis to maximize customer retention.

Adhered to organization communication guidelines and maintaining a professional and courteous tone in interactions.

Collaborated with other units to address issues in order to solve customers’ challenges.

Gathered feedbacks, suggestions, or complaints from customers and communicated same to relevant quarters to improve products, services and processes.

SKILLS

Active Listening Problem – Solving and Conflict Resolution

Attention to Details Interpersonal Skills

Customer Focus Integrity

Proactive Communication Adaptability

Time Management Team Building

Mentoring and Coaching Leadership

Empathy Positive Attitude

Collaboration Creativity

Flexibility Professionalism

EDUCATIONAL QUALIFICATION

Ontario College Graduate Certificate Sept 2023 – 2024

Niagara College, Toronto ON, Canada

Bachelor Arts English and Literary Studies 2007 – 2011

University of Abuja, Nigeria

Customer Service Smart Serve Ontario Certificate 2023

Certificate Number: 231*********

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