Rosa Armas

• *** N grant Amarillo, Texas *****

915-***-****• ad29aa@r.postjobfree.com

Bilingual Licenced Vocational Nurse

Passionate and kind individual who has commitment 9 years of patient care and advocacy. Well-known to be compassionate and dedicated for those in need; can adapt easily to different environments as well working well with others of different diversities. Pursuing a Vocational Nursing position where growth and success is the main goal while effectively looking for opportunities of advancement. Fully committed to following procedures and instructions. Willing to keep learning and growing alongside the field to better serve the community.

Core Competencies

• Critical Thinking

•Rules/Policy Enforcement

•Administration of Meds

•Blood Sugar Monitoring

• Effective Communication

•Bedside Monitoring

•TRACH Care

•Insulin Administration

• Cleaning and Sanitation

•Catheter Insertion & Care

•Wound Care wound vac

•Transfers, phlebotomy

EDucation & Certifications

Vista College, El Paso, Tx. Diploma in Vocational Nursing Graduation: Mar 2018

State of Texas License of Vocational Nursing #342917 ~ 2025

American Heart Association CPR & First Aid BLS ~ 2023

Relevant Experience

Angels of care pediatric home health Amarillo Tx Jun 2023-Present

Home care connections amarillo Tx. Aug 2022-Jun 2023

TLC Home Care, El paso TX. Sep 2019-Aug 2022

Agape home health, El paso tx july 2021- Aug 2022

New Mission Home Care, El Paso, TX. Aug 2018-july2021

Angels of care pediatric home health, El Paso, TX. May 2018- Aug 2018

Journey of life home and health, El Paso, TX Dic 2017 - Mar 2018

Ayuda Home and Health Services, El Paso, TX May 2013 - Nov 2016

Ayuda Home and Health Services, El Paso, TX Aug 2011- Aug 2012

LVN

Effectively and compassionate patient care, medication administration, physical assessment at beginning of every shift. Trach care and trach replacement experience. Insulin administration with or without pump and blood sugar monitoring. Wound care and bandages experience.

G tube medication administration and feeding. Colostomy bag change and care. Ostomy care for signs and symptoms of infection.

Provider/Caregiver

Assisted clients with their basic daily needs while ensuring safety and trust. Helped clients in the morning with routine such as bathing, grooming, and dressing. Provided medicine reminder and ensured task was completed. Helped with range of motion and accompanied client during light walks. Prepared meals and monitored client as they ate. Completed light housekeeping as client rested. Interacted with client and kept entertained and socialized. Escorted client to physician's appointments and any pharmacy pick-ups. Completed additional errands needed.

Clinical Hours

•Child crisis center El Paso, TX Jun 2017- Sep 2017 180 Hours

•El Paso VA, El Paso, TX Jun 2017 - Aug 2017 180 Hours

•St. Teresa Nursing Home, El Paso, TX May 2017 - Jun 2017 180 Hours

•Oasis Nursing Home, El Paso, TX Feb 2017 - Apr 2017 180 Hours

Provided excellent patient care under the supervision and training of the instructor and the head nurse. Conducted patient assessments and ensured documentation. Administered medications (oral/injection/topical/g-tube). Would also assist with ADL's such as bathing, grooming, dressing, feedings and range of motions. Helped with bed/wheelchair/vehicle transfers of patients. Provided TRACH and colostomy care of patients. Ensured wounds were properly drained and dressed; reported any usual findings/behavior.

Additional Experience

Cigna Healthspring/Medicare, El Paso, TX May 2016 - Nov 2016

Claims Processor

Managed insurance claims while ensuring clear communication to the patients and their physicians through inbound/outbound calls. Completed basic billing & coding, EOB, denials and appeals. Audited claims before being processing. Contacted patients on denials in a calm and professional manner. Managed time in an organized manner while meeting given deadlines. Always provided excellent customer service. E-mailed physician's office on any appeals/additional information needed.

DISH Network, El Paso, TX Aug 2015 - Mar 2016, Aug 2012 - Jan 2013

Customer Service Representative

Provided excellent customer service with general account information, promotional, technical issues, outbound and field support. Handled inbound calls and listen to the customer's complaint; responded to the customer in an empathetic yet courteous manner. Search for satisfying solutions in a quick manner. Evaluated calls when escalated.

Aetna Health Insurance, El Paso, TX Nov 2013 - May 2014

Customer Service Representative/Supervisor

Handled inbound and outbound calls with policyholders and in-network/out-of-network physicians. Email redaction and translations. Assisted with dental codes and auditing claims. Would also help with international calls. Always provided extensive knowledge of insurance and claims.

Monica's Nightclub, El Paso, TX Jun 2010 - Jul 2011

Bartender/Waitress

Serving customers with quality food and drinks. Would also service the bar by serving beer, wine, and mixed drinks. Encouraged customers to purchase new dishes and drinks. Made sure bar and dining were cleaned and organized. Answered incoming calls in a friendly yet professional manner.

Silver Streak, El Paso, TX Mar 2008 - May 2010

Assistant Manager

Provided excellent customer service while delivering quality burgers, fries, drinks and desserts. Took customers orders and began on their orders. Ensured staff kept kitchen clean and that enough product was supplied. Scheduled employee hours & payroll. Answered incoming calls such as employment opportunities, general questions, call-ins and customer complaints. Ensured supervision of shifts.

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