Human Resources Service Desk

Angela Y. Alderson

Katy, TX ***** (***) ***-*************@*****.***

Navy veteran with a diverse background in Administrative, logistics, Medical, Contracting and Procurement, Warehouse, and Retail,. Looking to utilize my background for A result driven professional who is motivated and reliable with steadfast commitment to organizational success. Excellent oral and written communication skills, highly organized, and possess exceptional coaching, mentoring, and relationship building skills. Work Experience:

KBR

Service Desk Coordinator Sep

2021-Jan 2021

● Submit work orders and request for repairs, supplies, work orders, and generate trouble tickets for special request or work orders to other contractors at Afghan Camp in Quantico Marines Base. Macy’s Sep

2020-Dec 2020

Coordinator (Seasonal)

● Sort packages on Conveyor by department store to get to perspective location due to wrong shipment

● palletized and stackbase all merchandise by location of perspective department store

● Make shipping labels and tracking numbers to track all packages to reflect new destination

● Ship all packages as soon as possible due to being sent to the wrong distribution Center. FedEx

Package Handler Sep

2018-Aug 2019

● Physical, Loading and Unloading packages in assembly to organize sort

● Sorting packages in numerical order and Scan Package to truck load

● Load Packages on trucks in counter clockwise of numerical order of truck sort

● At a fast pace in 2-4 hrs.

Human Resources Assistant Oct 2016-Jan 2017

Texas A&M

● Opmis update and Maintain Personnel records for STA-21 and MECEP within database

● DTS Travel Claim

● Update and Maintain Midshipmen Database, Personnel Files, and Medical Records

● Prepare and Assist with Scholarship Program and Paperwork Create, Maintain and annually review approximately 450 Student Files IAW NSTCINST 1533.2A. Create Update and

● Adherence to standards support MPTE imitative of recruiting, retention and compensation to support the NROTC Commissioning process. Maintain NROTC units in-house database by coordinating with Outfit advisors, the Office of the Commandant, the Military Property Warehouse and university student database. Create, route, monitor and mail-out travel authorizations and vouchers for Midshipmen. Shipping and Receiving Clerk Sep 2015-Jun

2016

AECOM

● Receive Aircraft Parts in SAP IAW FAA Regulations, Ship Aircraft Parts International and Domestic IAW FAA Regulations

● Maintain Inventory of Parts on hand IAW SAP

● Weigh, Measure and Check all parts for defects upon arrival and departure of shipments

● Maintain Forklift License and Wave Machine for all Warehouse Merchandise

● Make arrangements through CEVA for all Parts over 500 pounds. Human Resources Office Automation Clerk June

2015-Aug 2015

Oklahoma Veterans Affairs

● Answers incoming calls promptly and courteously and refer calls to the appropriate associate within Human Resources or

VA Medical Center.

● Process all incoming and Outgoing Correspondence including date stamp of appropriate documentation and distribution to appropriate HR staff daily

● Maintains announcement board fliers and announcement printout filling system daily.

● Post all available job Announcements with-in VA Medical Hospital Electronic and Onboard Sales Associate Dec 2014- Aug 2015

Target, Midwest City

● Provide excellent customer service, greet customers, and assist with inventory of stock on hand as well as online and

local stores

● Operate Cash Register for quick and timely sales of merchandise

● Assist with ordering merchandise when out of stock, with handheld PDA; IPAD

● Provide customer carry outs and loading of merchandise Housekeeping Apr 2014-

Jul 2014

Durham VA Medical Center, Durham

● Clean and Sanitize all bedding and linen

● Wipe down walls and baseboards

● Thoroughly clean all tile and Basins, toilets,showers

● Sweep and Mop all floors, dispose of all trash and containers properly Picker/Packer (Temporary) Feb 2014 – Apr 2014

Premier Employee Solutions

● Worked at a fast pace with varying production speeds and levels on an assembly line.

● Boxed and packaged items and prepare them for shipment.

● Checked the item’s condition and performed a quality check of all products; removed damaged items. Sales Floor Associate, Cashier and Warehouse Nov 2001 – Sep 2013

Walmart

● Provide excellent customer service by: greeting customers, assisting customers in finding merchandise and resolving customer’s complaints.

● Operated the cash register to get customer’s checked out and scanned merchandise quickly and accurately.

● Assisted in Pharmacy Department, directed customers to over the counter medications on the floor

● Assisted warehouse associates with freight in warehouse as well as on the Floor, Maintain Stock and Inventory on hand with handheld terminal.

Aviation Administration Apr 2010 – Mar

2012

VFA 31, Virginia Beach, VA

● Managed 7 sailors in the Main Admin Administration Office.

● Coordinated and scheduled 60 ground support equipment and 75 technical training schools, resulting in the qualification of over 75 personnel. Efforts contributed to the successful completion of 2,716 sorties and 3,599 flight hours during the Inter-Deployment Training Cycle.

● Ensured proper and accurate tracking of over 900 pieces of correspondence, resulting in a 20% increase of maintenance qualified personnel.

● Tracked the scheduled removal of 30 components and 43 aircraft and engine inspections, which contributed to the department’s 98% Ready-For-Tasking rate.

Aviation Administration Apr 2006

– Mar 2010

Fleet Readiness Center Mid-Atlantic, Virginia Beach, VA 40hrs 757-***-****

● Managed 6 sailors in the processing and tracking of all command correspondences.

● Created security badges and assisted Security Manager with doing background checks.

● Directed the production efforts of 6 sailors, while flawlessly tracking, updating and processing 968 evaluations, 378 awards and 1,724 items of correspondence.

● Strong Managerial skills. Processed and tacked 183 awards, 413 evaluations and 4,876 pieces of correspondence supporting the Navy's largest Avionics Division

Aviation Administration Dec 2001

– Apr 2006

USS Eisenhower, Norfolk, VA 40hrs 757-***-****

● Organized, inventoried over 533 maintenance records and assisted with validating IMRL assets in preparation for the future on load of support equipment.

● Verified and updated technical publications in preparation for quarterly Quality Assurance Audit.

● Made travel arrangements, scheduled reservations, rental car reservations, for officials and other Navy personnel.

● Arranged and held classes for Government Credit Card

● Records and typed Monthly Maintenance Plans, memo and Correspondence. Education:

Saint Leo University Online - Seeking Bachelor's Degree in Homeland Security/Criminal Justice OKCCC- Seeking a Bachelor’s Degree in Cyber Security

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