Customer Service Representative
Resume:
Kimberly Helton
Metcalf, GA *****
************@*****.***
Professional Customer Service Representative with a positive attitude and strong work ethic. Interested in a variety of opportunities to reach my full potential in the modern day workforce. Authorized to work in the US for any employer
Work Experience
Property and Causality Insurance Sales
First Acceptance Insurance - Thomasville, GA
October 2014 to July 2019
• Customer service via face to face and over phone
• End of the day reporting including closing operations.
• Quoting and writing coverage for the customer needs.
• Explained coverages requested from customer
• Stayed up to date on any continuing education.
• Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
• Handled approximately 80 outbound and inbound sales-related calls per day to qualify individuals interested in purchasing insurance coverage.
Customer Service Representative/ Home Office Operations Senior Life Insurance Company - Thomasville, GA
January 2012 to February 2014
31799
• Obtained scanned documents and upload to a database.
• Created new policy numbers and files.
• Entered new information into advance Excel spreadsheets.
• Answered calls while addressing customer inquiries and solving problems.
• I also did a little work in every department. Licensing new agents.
• Reviewed recordings for accuracy during writing life policies.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Education
High School Diploma
Middletown High School - Middletown, OH
June 1989 to May 2001
Skills
• Customer service
• Marketing
• ADP
• Insurance Sales
• Telemarketing
• Upselling
• Outbound Sales
Certifications and Licenses
Field Service Inspector
November 2023 to Present
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