Customer Service Experience
Resume:
CHRISTINE PELL
London, KY
**********@*****.***
OBJECTIVE
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
EDUCATION
Masters/ESHD
1999 - 1999
Studied the design and art of hair styles and human anatomy. Private school that I was
Able to graduate early and top 3 in my class.
EXPERIENCE
Resolutions/Carnival Cruise 2021 – Present
Analyzed Customer feedback to identify areas for improvement in service delivery. Identified and assessed customer’s needs quickly and accurately. Collaborated with Executive Resolutions team to resolve customer complaints and drive customer experience. Calculatd correct order totals, updated accounts, and maintained detailed records for inventory management. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Claims Processor FNOL/Allstate 2017 – 2022
Evaluated accuracy and quality of data entered into agency management system. Utilized specialized software to process incoming claims, enter data and generate reports. Processed and recorded new claims. Prepared insurance claim forms or related documents and reviewed for completeness. Verified client information by analyzing existing evidence of file. Maintained confidentiality of customers records. Checked documentation for accuracy and validity on updated systems.
Cosmetologist/Great Clips 1999 – 2021
Processed payments, entering sales in register for prompt customer service. Grew sales with great work ethic, individualized beauty care plans and positive attitude. Supported reception desk, recieving phone calls, entering appointments, and collecting pay for services rendered. Attended regular trainings and workshops to maintain cosmetology license and stay current technique and skills.
SKILLS
Customer Service
Communication
Call center
Typing
Resolutions
Problem-solving
AWS
Microsoft 364
Claims processing
Attention to detail
Customer Satisfaction
Positive Attitude
ACTIVITIES
Participated in goal oriented activities winning CSAT scores and perfect attendance for 2 straight years showing my ability to go above and beyond the role, express empathy and absolutely punctual.
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