Licensed Security Guard
Brooklyn, NY 11221 - 646-***-****- email@example.com
HIGHLIGHTS: Highly motivated and results-driven professional with a successful track record in retail sales management. Successfully transitioned into a security guard role, demonstrating exceptional skills in maintaining a safe and secure environment. Proven ability to effectively manage teams, implement security protocols, and handle emergency situations. Strong
problem-solving and communication skills, with a focus on delivering exceptional customer service. Committed to ensuring the safety and well-being of individuals and property. A dedicated and reliable professional ready to contribute to the success of a security team. Technical proficiency in Microsoft word, Excel, PowerPoint.
GameStop, Ridgewood, NY 2016-2023
Supervised daily operations of the store, including sales, customer service, and inventory management.
Led and motivated a team of employees to achieve sales targets and provide excellent customer service.
Trained and developed staff members to ensure they have the necessary skills and knowledge to perform their roles effectively.
Created and implement strategies to increase store profitability, such as promotional campaigns and upselling techniques.
Monitored and analyze sales data to identify trends and make informed business decisions.
Managed store budgets, including expenses and revenue targets.
Ensured compliance with company policies and procedures, as well as local regulations.
Handled customer complaints and resolve issues in a timely manner.
Maintained a clean and organized store environment.
New Horizon Care Center, Queens, NY 2019
Recreation Group Leader
Developed recreational programs that are well-suited for senior adults client base.
Scheduling the use of facilities so that activities do not conflict with one another.
Ordered supplies needed for certain activities.
Encouraged residents to meet short- and long-term goals.
Queens Library, Queens, NY 2008-2014
Teen Net Supervisor
Responsible for coordinating special events for teen program.
Provided technical support for library customers.
Academy of American Studies Astoria, NY 2010
General Academic Studies GED - 2015