Hemalatha Radhakrishnan

FREMONT, CA ***** 408-***-**** ad2930@r.postjobfree.com

https://www.linkedin.com/in/hema-radhakrishnan/

PROFESSIONAL

SUMMARY

Experienced senior technical program manager with a proven track record of overseeing intricate projects and providing timely solutions. I have 14 years of expertise in the IT sector and a broad range of talents, from leading engineers in the delivery of high-velocity programs to doing hands- on engineering. I am a proficient communicator and a firm believer in informing my internal stakeholders, executive leadership, sales and business development colleagues and external stakeholders, B2B clients, vendors, and strategi partners of updates and improvements on a frequent basis throughout the course of the program. SKILLS • Project Vision/Goal/Strategy

Implementation

• Project Roadmap planning & Cross-

functional Team Leadership

SDLC/Releasemanagement/Deployment/

CI-CD/ GCP/AWS/ Fundamentals

• ITIL - Incident/Change management

• Project Management/Security

FedRamp/SSL Certificates Vendor

management/Vendor negotiation

(Budgeting & Procurement)

• Agile Project Management &

Methodologies

• Decision Making, Problem Solving &

Stakeholder Management

WORK HISTORY

SR. TECHNICAL PROGRAM MANAGER

Coupa Software San Mateo, CA

Mar 2022

• Defined, planned, and executed the program of migrating 10 of 65 microservices from AWS ECS to Kubernetes from its existing legacy platform to a newly developed efficient platform to ensure industry standards in a span of 6 months.

• Experience in leading a program for the database management team. The scope of the program is to make replicas of production databases stripped of sensitive customer information, which is in turn used by the development team. The outcome of this program was a 10% reduction in deployment effort and a 25% reduction in bugs reported.

HR

• Analyzed the existing products and their current release management, identified the manual tasks involved in the existing methods. Initiated a program with stakeholders both in development and operations. Ran a workshop to identify the scope for automation. The findings of the workshop were duly submitted to the program sponsors, who eventually approved them and put them into action as multiple programs progressed to deliver release efficiency.

• As an additional responsibility, I was managing vendors and procurements, reviewing licenses, and negotiating with vendors for the organization, including reviewing contract service agreements, MSAs, and SOW negotiations. TECHNICAL PROGRAM MANAGER

SAP Americas Palo Alto, CA Nov 2017 – Feb 2022

• Spearheaded a cross-functional team (Operations, Database, Engineering, and QA successfully migrate 6 data centers with 23 applications and 8 microservices from the use of Oracle DB to Hana DB in 24 months.

• I was a part of the team that delivered 4 new data centers hosting ~26 applications serving Russia, the UAE, China, and the EU region. My specialization comes in the planning and implementation phases, with a considerable amount of ambiguity because of different regions.

• Led a program with a team of 10 engineers across engineering, operations, database, and systems administration to migrate 6 on-prem data centers and their applications and services to the GCP cloud.

• Played a hybrid role as TPM and owner of certificate management and procurement for the whole organization. In this role, I collaborate with cross- functional teams to analyze and optimize their use of certificates across multiple applications. I'm the bridge between the internal teams and DigiCert (the vendor) to improve the cluttered existing procurement process, which contributed to saving cost and time to procure certificates.

• As a senior team member, I was involved in management activities like hiring and mentoring the new hires, on-call calendar planning, and CapEX and OpEX discussions.

SR. TECHNICAL LEAD RELEASE ENGINEERING

SAP Americas Palo Alto, CA

Oct 2016 to Oct2017

• Managed relationships with critical enterprise customers globally to address Operational concerns, create and drive action plans for resolution and customer satisfaction.

• Problem Management for cloud products including tracking and communicating root cause analysis and driving corrective measures.

• Working with multiple vendors teams to negotiate agreements like DigiCert and leading towards a smooth transition.

• Working with offshore teams/vendors and coordinating engineering activities globally leading to successful releases.

• Represented Operations Executive Management in difficult customer conversations and partnered with Customer Success.

• Oversaw customer-facing communication activities for technical content accuracy and process efficiency. Managed a global team based in the US and India to collaborate with customers globally and Operations team in Bangalore.

• Improved SSL certificate management by consolidating certificate purchase through a single vendor that offered both RSA and ECC certificates, saving the organization more than $300k a year.

• Ensured security of customer data, and the success of operation excellence of SAP by participating in the PCI audit for the Deployment team. Took a lead in resolving all related action items.

• Actively involved in bringing new talents on board to meet rapid growth of the organization.

• Provide detailed training to new hires to ensure the best onboarding experience, and to increase team capacity right away.

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TECHNICAL SERVICES PROFESSIONAL

IBM Inc. Chennai, India

Feb 2010 to Jul 2013

• Contributed to operations relocation to IBM India over the span of 2 months by establishing a shared Services model.

• Ensured team operation excellence by playing the bridge role between onshore and offshore teams to improve communication between teams.

• Led day to day operations support at offshore team. Proposed and implemented various improvement initiatives including automations to improve operational efficiency and optimize cost.

PROGRAMMER ANALYST

Tata Consultancy Services Chennai, India

Sep 2007 to Jan 2010

• Designed and developed a reporting module for the customer support ticketing system. The module resolved the tool's performance issue and increased the availability of HP Service Desk system.

• Successfully migrated Business Objects 6.5 to XI R2. The migration was done on time and avoided any business impacts due to end of support of Business Objects 6.5.

EDUCATION ITIL - Certification

RHCE - Certification

Bachelor of Science Chemistry

MBA Management Information Systems

Diploma in Software Engineering Computer Science and Program

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