Selissa Melisa Patterson

*** ******** ***** *******, ** [469-***-****] ad292x@r.postjobfree.com ad292x@r.postjobfree.com

Objective

Customer-oriented office specialist with a positive attitude and excellent communication skills looking to obtain the position of office clerk. Ready and eager to learn new things and skills.

Education

Stratford Institute Saint Albans, VT

Pharmacy Technician Assistant 01/2022 -04/2022

Virginia College Augusta, GA

Medical Assistant Associates 04/2015 – 09/2016

Virginia College Augusta, GA

Certified Medical Assistant 12/2013 - 10/2014

Tender Care Training School Augusta, GA

Certified Nursing Assistant 09/2007

Youth Challenge Academy Hinesville, GA

High School Diploma 12/2009

Experience

KK&TARVER LLC DECOR Augusta, Ga

Indoor and Outdoor Decor

11/2019-Present

Decorate for weddings, parties, social meeting, etc for indoor and/or outdoor

Maintained a clean environment

Helped pick out the colors of the dinner and the theme

Prepared and cooked food for the customers by their choice.

Assemble dishes, silverwares, tablecloths, table runners, etc

Augusta Gastroenterology Augusta, GA

Medical Assistant Student Extern 08/2014-12/2014

Obtained patients vital signs and documented them accurately

Instructed and prepared patients for procedures

Sterilized equipment and supplies

Proofread records and reports for accuracy

Charted patients’ history records

PROFESSIONAL EXPERIENCE:

Sitel Augusta, GA

Customer Service Representative 02/2017- 06/2022

Use of online phone software to assist inbound calls.

Answering general questions using approved scripting, FAQ, and job aids.

Responded to inquiries and issues.

Resolved customer issues.

Answered questions about when people should expect refunds and how they should go about submitting their payments.

Took billing payments

Made payment arrangements for customers when needed.

Helped other customer service representatives through training.

Convergent Call Center Augusta, GA

Customer Service Representative 10/2016- 01/2017

Helped customers troubleshoot their tablets and or computer

Greet Customers with a warm smile over the telephone

Helped customers edit their photos with borders, lines, blurred visions, etc.

Promoted customers with a free lay flat pages or super gloss photo book or album

Helped customers troubleshoot their software

Teleperformance Augusta, GA Billing General Inquires (BGI Specialist) 08/2012- 12/2014

Handled cash transactions

Promoted sales of satellites to customers

Maintained great customer service skills

Completed typing tasks and typed 43wpm

Corrected customers’ bills if errors were involved and used Microsoft Works, Office, and Excel

Georgia Regents Health (MCG) (Career Personnel) Augusta, GA Dietary Aide 04/2006- 07/20

Handled cash transactions

Prepared the menu for patients

Took patients trays to their rooms and picked them up when finished

Recorded the patients’ intake and output

Folded napkins and silverware for patients

The Place on Deans Bridge Road Augusta, GA

Nursing Aide/Orderly/Attendant 11/2007 to 05/2011

Transported patients to treatment units, using a wheelchair and stretcher

Answered patient call signals

Fed patients who were unable to feed themselves

Observed patients' conditions, measuring and recording food and liquid intake and output

Monitored vital signs, and reported changes to nursing staff

Burke County Middle School

Dietary Aide Waynesboro, Ga. 03/2000-11/2006

Prepared food and dietary supplements to students and faculty

Washed food and fresh products through my before serving

Assemble trays and silverware s

Recorded names and code for each students and faculty.

Maintained a clean kitchen environment

Washed and sanitized dishes and silverwares.

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