Sagar Chouhan

Mississauga, ON, L*A *L* 647-***-****

ad292e@r.postjobfree.com https://www.linkedin.com/in/sagar-chouhan-714a93185/ OBJECTIVE

Results-driven professional with expertise in project management, customer service, and retail. Proven ability to optimize operations, manage teams, and deliver outstanding customer service. I leverage advanced point-of-sale (POS) systems for seamless transactions and inventory management.

EXPERIENCE

Cashier / Customer Service Representative (PT) Jan 2023 – Dec 2023 70beans, Navi Mumbai, India

• Proficient in cash handling procedures and operating POS systems

• Excellent customer service skills with a friendly and approachable demeanour.

• Strong ability to work efficiently in a fast-paced environment.

• Detail-oriented with a focus on accuracy in transactions and orders.

• Ability to work collaboratively as part of a team and independently when necessary.

• Greeted customers warmly and assisted with inquiries and orders.

• Maintained cleanliness and organization of the store, including restocking shelves and arranging displays.

Manager (Design Engineer C&I) Feb 2021 - Dec 2023

Reliance Industries Limited., Navi Mumbai, India

• Communicated with clients to understand project needs through calls, emails, and inquiries.

• Developed project roadmaps, scheduled deliverables, and reduced project completion time by 5%. Negotiated with vendors and provided administrative support.

• Mentored new employees in the department.

Sales Associate Aug 2020 - Jan 2021

Erasoi, India

• Optimized inventory management and achieved sales targets.

• Maintained day-to-day sales records and prepared monthly Retail Analysis reports using Excel.

• Ensure exceptional customer service, addressing inquiries, and ensuring customer satisfaction.

• Collaborated with the team to maintain an organized checkout area and manage inventory efficiently.

• Proficient in leveraging advanced Point of Sale (POS) systems. EDUCATION

Project Management Jan 2024 - Aug 2025 (Expected)

Algoma University, Mississauga, ON

Bachelor’s in engineering, Electronics (C&I) Engineering Jul 2016 - Jun 2020 Thapar University, Patiala, Punjab, India

SKILLS

Time Management, Critical thinking, Problem-solving, Microsoft Office suite (Excel, word), Power BI, Troubleshooting and problem-solving, Microsoft Outlook, Multitasking, Negotiation Skills, Interpersonal Communication, Ownership mindset, service-oriented, Data Analytics, SQL, Data visualization.

LICENSES & CERTIFICATIONS

Time Management

LinkedIN Learning

Customer Service Leadership

LinkedIN Learning

Six Sigma: Green Belt

LinkedIN Learning

Effective Listening

LinkedIN Learning

Business Writing Principles

LinkedIN Learning

Microsoft Excel

LinkedIN Learning

HONORS & AWARDS

R-Samman 2023

Reliance Industries Limited

● Organized Tournament and planned 120 matches.

● Organized team-building activities for 50+ employees.

● Hosted a long service event of 350 attendees.

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