Help Desk It Support

Naeem Sha Shinwari

Denver, CO ***** • 720-***-**** • ad291r@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Multitasking Abilities

Verbal Communication

Clerical Support

Critical Thinking

Problem-Solving

Time Management

Decision-Making

Work History

HSS, 05/2022 to Current

Security Officers Services – Denver, CO

Skilled at working independently and collaboratively in a team environment. Problem-solving skills.

Conflict-resolution skills.

Worked flexible hours across weekend and holiday shifts. Self-motivated, with a strong sense of personal responsibility. Proven ability to learn quickly and adapt to new situations. Worked well in a team setting, providing support and guidance. Ability to read, understands, and follow oral and written instruction Friendly and upbeat personality

Conflict-resolution skills

IT Support, 01/2020 to 08/2021

Radio Television Of Afghanistan – Kabul, Afghanistan Respond to requests for technical assistance in person, via phone, chat or email Identify and escalate situations requiring urgent attention Advise user on appropriate action

Diagnose and resolve technical hardware and software issues Research questions using available information resources Follow standard help desk procedures

Log all help desk interactions

Follow up with customers and users to ensure complete resolution of issues Redirect problems to correct resource

Track and route problems and requests and document resolutions Education

DIT, 12/2019

Asan Saholat Computer And IT Center - Kabul, Afhanistan High School Diploma: 12/2013

Laghar Joi High School - Kot Disttrict, Nangarahar, Afghanistan

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