WILLIAM E. ROBINSON

Elgin IL ***** 331-***-**** ad2917@r.postjobfree.com

Summary

Meticulous and organized Business development manager with 8 + experience in managing daily operations, providing quality assurance, and growing revenue. Proficient in creating marketing strategies, resolving conflict, and managing workflow. Highly skilled in workforce management, PeopleSoft, and Microsoft suite. Experience

SHAMROCK TRADING CORPORATION

Business Development Manager February 2023- December 2023

● Developed new business deals, negotiated business terms

● Cross sold software and multiple solutions to clients while developing and growing existing accounts.

● Assist in product marketing, including product launch management, sales tools and competitive analysis

● Continually refined processes to stay in front of customers in relevant industries CAREER EDUCATION CORPORATION

National Admissions Consultant February 2020 – February 2023

● Ranked top advisor out of 400 consultants over two years

● Interviewed, enrolled new students

● Maintained 45% show rate by designing and delivering student action plans

● Conducted Stand up meetings for teams by creating powerpoint presentations, resulting in efficient deliveries

● Provided training to new hires by creating and coordinating workshops, reducing onboarding time by 2 weeks.

Attendance Coordinator October 2018 – February 2020

● Oversaw scheduling, PTO tracking, and FMLA guidance for Admissions Advisors

● Partnered with Workforce Management and HR departments to manage PTO requests

● Analyzed attendance trends and proposed policy recommendations to improve scheduling efficiency

● Prepared attendance reports for Admissions Management departments to identify compliance risks Senior Contact Systems Coordinator January 2017 – October 2018

● Maintained quality assurance score while responding to prospective student inquiries

● Evaluated performance metrics for Coordinators to generate daily progress reports

● Interviewed and trained new hires

DIAMOND MARKETING SOLUTIONS

Customer Service Representative October 2015 – January 2017

● Resolved inbound client requests per day

● Achieved client satisfaction score while managing priority projects

● Investigated shipping issues to expedite delivery deadlines Core Competencies

Sales management, Workforce Management, Revenue Growth, Marketing, Supervising, Customer Service, Software sales, Scheduling, Workflow, Microsoft office Suite, Interpersonal Communication. Education

● Bachelor of Business Administration in Business Management

● Colorado Technical University- Online- Denver, CO

● September 2018 to July 2020

Skills & Knowledge

● Business Development

● Strategic Planning

● Forecasting

● Financial Analysis

2