SUMATHI GIRIDHAR

+1-425-***-****

Work Authorization - US Citizen

ad290k@r.postjobfree.com

SUMMARY

Highly motivated professional with over 10 years of diverse experience in Peoplesoft HCM, Finance, and Supply Chain. Adept at troubleshooting, diagnosing, and resolving Peoplesoft issues. Experienced in end-to-end PeopleSoft implementation, encompassing Business Analysis, Requirements gathering, Fit gap Analysis, Business Process, Functional Analysis, Customizations, Testing, and User support in Peoplesoft HRMS, Benefits, Ben Admin, Time and Labor, and Payroll.

PROFESSIONAL EXPERIENCE

• Georgia Department of Administrative Services - Application Support Analyst 05/23- Present

Provides customer support and develops standards and procedures for Peoplesoft, Jaggaer, and Sciquest systems.

Supports the Procurement, Finance, and HRMS suite of applications used by the state of Georgia.

Engages in process improvement and user support for Oracle CRM. Provide top-tier customer support, ensuring optimal system maintenance. Apply advanced analytical techniques to research and resolve system/user problems efficiently.

• Cerulean Infotech - Business Analyst 12/17 to 06/2021 Enhanced the healthcare app, a vital point-of-care application, by analyzing business processes, conducting fit gap analysis, and contributing to data- driven decision-making for improved efficiency.

• GDS Infotech - Business Analyst 11/09 to 10/2013 Provided Peoplesoft HRMS user support and application maintenance. Implemented a knowledge base, boosting self-service resolution rates by 50% and cutting average call handling time by 70%. Collaborated on cross- functional teams, leading to a 40% increase in team efficiency and a 30% reduction in customer escalations.

• TESCO HSC - Technical Lead 11/04 to 06/2009

Managed the successful Implementation of Peoplesoft HRMS for TESCO HSC.Responsible for Fit gap Analysis, Functional Specification, Business Process mapping, User test cases and Configuration Settings. Post implementation support for business users.

• Ross Stores, CA USA - Senior Programmer Analyst 03/01 to 05/2004 Conducted a successful Fit Gap Analysis for the Peoplesoft HRMS and Benefit Modules, identifying areas of alignment and improvement. Provided SUMATHI GIRIDHAR

+1-425-***-****

Work Authorization - US Citizen

ad290k@r.postjobfree.com

effective user support for HRMS, Benefits, BenAdmin, Payroll, and Timeclock, ensuring smooth operations and user satisfaction.

• NETERGY NETWORKS, CA USA Application Support 01/2000 to 02/2001 Collaborated within the MIS team, supporting PeopleSoft applications and contributing to various initiatives. Played a key role in maintaining enterprise-level applications, with a focus on PeopleSoft. Provided dedicated user support for Financial and Manufacturing applications, ensuring seamless functionality. Excelled in maintaining MSSQL Server environments, implementing best practices for database management, and provided production support for PeopleSoft Financial modules, ensuring system reliability and optimal performance.

• PEOPLESOFT CA, USA 01/98 to 12/1999

Software Developer in Peoplesoft Data Warehousing: Led successful mapping of ERP to EPM via streamlined ETL Migration using Informatica. Key contributor to seamless ETL of Financial data from Peoplesoft to MSSQL server with Informatica Powercenter. Contributed to developing Error Modification Objects for Enterprise Warehousing using Peopletools and MS SQL Server, improving data integrity and system reliability.As a Software Developer in Distribution Development at INTREPID SYSTEMS, analyzed customer needs and translated business requirements into software module modifications

(APRD). Designed functional specifications for the evolution of Retail products.

• CCC CA, USA Software test Engineer 05/97 to 12/1998 Testing of the Success Maker, multimedia software. EDUCATION

• Bachelor of Engineering: Madras University, India

• Diploma in Computer Applications: NCCT India

• Oracle, C++, Java, Sql Server UC Berkeley

Peoplesoft Training, Peoplesoft Certified Professional

• Technical : Application Designer, PeopleTools, Peoplecode, Application Engine, SQL, SQR and Crystal Reports

• Functional : HRMS, Base Benefits, BenAdmin and Payroll System PATENTS AND PUBLICATIONS

• Attended the PeopleSoft Connect 2002 at New Orleans, USA

• Presented Technical paper on Solid Waste Management at Stockholm symposium, Sweden, August 1994

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