Veronica Yepez

Bell Gardens CA ***** • 323-***-**** • ad290b@r.postjobfree.com

Customer Service Supervisor with 4+ years of experience assisting and fulfilling professional customer service needs and requirements. A proven track record of utilizing my excellent personal, communication organization skills to lead and improve the customer service departments. Maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Experience

2021 - PRESENT

CUSTOMER SERVICE SUPERVISOR, FUNDRAISING BARCEL USA LLC VERNON, CALIFORNIA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Respond to customer requests for products, services, and company information. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

JANUARY 2021 – SEPTEMBER 2021

CUSTOMER SERVICE SUPERVISOR, FUNDRAISING POPCORNOPOLIS VERNON, CALIFORNIA

Professionally communicate to vendors backorder availability, future inventory, and special orders. Provided excellent customer care by responding to requests, as assisting with product selection, as well as managing orders. Maintained up-to-date inventory count of product and service changes. Closely collaborated with sales team to maintain accurate inventory levels, complete precise orders, as well as solve issues clients encounter.

JULY 2019 – JANUARY 2021

WAREHOUSE ADMINISTRATOR B & H COMPANY GARDENA, CALIFORNIA

Selectively categorized freight and goods received and redirect shipments in accordance with customer requirements. Managed day-to-day in and outbound logs. Overseeing more than 250 incoming parcels daily. Offered friendly and accurate service to customers, managed challenging situations with ease. Used critical thinking to break down problems, evaluate solutions and make decisions. Conducted inventory audits with 100% accuracy following company procedures.

APRIL 2014 – JUNE 2019

SHIPPING SUPERVISOR BENZARA INC. PICO RIVERA, CALIFORNIA

Implemented new loading operations for better efficiency and safety. Managed inbound damaged shipments and shortages with clients. Crated BOL, purchase orders, and confirmed invoices for payments. Categorized cargo received and redirected shipments in response to customer requests. Manage and audit production inventory, supervised domestic, and international shipments according to postal, shipper and foreign regulations. Maintained accurate computer records of materials weights, bill amounts and identified variances. Pulled, verified, and packaged items for shipment. Assigned shipments to carriers in centralized database, choosing least expensive options to minimize shipping fees. Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Skills

Type 96WPM • Proficient with project management software • Team player • Excellent time management skills • Conflict management • Inventory management • Billing adjustments/Refunds • Bilingual

Education

JUNE 1998

High School Diploma Paramount Hight School Paramount, CA

Activities

Literature • Art • Gym • Volunteering • Travel