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Front Desk Hotel

Sulphur, LA
January 31, 2024

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Zoe Bumgarden

Sulphur, LA *****


Personable hospitality specialist with 5 years or more of success and guaranteeing customer satisfaction through personal reservation services and attendance to guests needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Work Experience


Royal Palace Casino - Sulphur, LA

August 2023 to Present

Making sure customers are taken care of dealing with money cashing in tickets Cashier/Bartender

Bordertown Casino - Vinton, LA

June 2023 to August 2023

Work the bar serving daqharis and serving customers. Also worked casino serving customers and cashing in tickets for customers

Hotel Front Desk Clerk

Motel 6 / Studio 6 - Sulphur, LA

February 2022 to May 2022

Phone and email support

Reservation processing

Guest check in and check out

Invoice and billing

Guest service, satisfaction, and retention

Inventory maintenance

Problem solving an issue resolution

Administrative support

Customer service excellence

Hotel Front Desk Clerk

Days Inn West - Sulphur, LA

September 2021 to May 2022

Offered appropriate reservation options based on expected attendees when coordinating events. Filed incident reports and handled inappropriate behavior to document problems and disturbances. Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.

Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.

Hotel Front Desk Clerk

Days Inn - Days Inn Texas

January 2019 to August 2021

Welcoming guest, facilitating check in and check out procedures, answering phones, booking reservations, collecting payments, and assisting with local travel and dining arrangements. Ensuring a full and satisfactory hospitable experience for all guests, maximizing loyalty and referrals Education

High School Diploma in Medical office assistant

Sulphur High School - Sulphur, LA

August 1998 to May 2002


• Guest Services

• Clerical Experience

• Office Management

• Medical Records

• Medical Billing

• Accounting

• Databases

• Employee Orientation

• Human Resources

• Accounts Receivable

• Payroll

• Personal Assistant Experience

• Accounts Payable

• Event Planning

• Records Management

• Medical Scheduling

• Bookkeeping

Certifications and Licenses

Driver's License

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