Zoe Bumgarden
Sulphur, LA *****
ad28ym@r.postjobfree.com
Personable hospitality specialist with 5 years or more of success and guaranteeing customer satisfaction through personal reservation services and attendance to guests needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Work Experience
Cashier
Royal Palace Casino - Sulphur, LA
August 2023 to Present
Making sure customers are taken care of dealing with money cashing in tickets Cashier/Bartender
Bordertown Casino - Vinton, LA
June 2023 to August 2023
Work the bar serving daqharis and serving customers. Also worked casino serving customers and cashing in tickets for customers
Hotel Front Desk Clerk
Motel 6 / Studio 6 - Sulphur, LA
February 2022 to May 2022
Phone and email support
Reservation processing
Guest check in and check out
Invoice and billing
Guest service, satisfaction, and retention
Inventory maintenance
Problem solving an issue resolution
Administrative support
Customer service excellence
Hotel Front Desk Clerk
Days Inn West - Sulphur, LA
September 2021 to May 2022
Offered appropriate reservation options based on expected attendees when coordinating events. Filed incident reports and handled inappropriate behavior to document problems and disturbances. Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
Hotel Front Desk Clerk
Days Inn - Days Inn Texas
January 2019 to August 2021
Welcoming guest, facilitating check in and check out procedures, answering phones, booking reservations, collecting payments, and assisting with local travel and dining arrangements. Ensuring a full and satisfactory hospitable experience for all guests, maximizing loyalty and referrals Education
High School Diploma in Medical office assistant
Sulphur High School - Sulphur, LA
August 1998 to May 2002
Skills
• Guest Services
• Clerical Experience
• Office Management
• Medical Records
• Medical Billing
• Accounting
• Databases
• Employee Orientation
• Human Resources
• Accounts Receivable
• Payroll
• Personal Assistant Experience
• Accounts Payable
• Event Planning
• Records Management
• Medical Scheduling
• Bookkeeping
Certifications and Licenses
Driver's License