High School Customer Service
Resume:
EDUCATION
Business Careers High School
August **01 – May 2003
Studied Business as well as the basic high school requirements. South San Antonio High School
August 2003 – May 2005
Studied basic Liberal Arts
(Receive a High School Diploma)
Palo Alto College
August 2005 – May 2006
Studied Liberal Arts as well as General Studies
San Antonio College
August 2006 – May 2008
General Studies and Psychology
VERONICA
MACAL
ROSALES
Customer Service Representative
SUMMARY
Hardworking and reliable individual
with strong ability to analyze and focus
on detailed information. Offering
proficient Verbal Communication
skills, Basic Word Processing with
Microsoft Word, expert in Data Entry
and Written Communication. Highly
organized, proactive and punctual
with team-oriented mentality.
CONTACT
EMAIL:
********************@*****.***
WORK EXPERIENCE
Labcorp
(Customer Service Representative)
May 2022 – December 2022
• Assisted patients with their Labcorp bills and answered questions that they had pertaining to their claims.
• Updated patient’s records and updated the coding that was provided by their physician.
• Processed card transactions.
• Followed HIPPA requirements and kept all patient information confidential.
Connexion Point
(Healthcare Communications Agent)
September 2020 – January 2022
• Assisted retirees in enrolling them telephonically into the Medicare Advantage plans that were being offered to them through their former employers.
• Discussed some of the benefits that were being offered to them under their plans.
• Explained to them the difference between an ESA PPO plan, a PPO plan, and an HMO plan.
• Made sure that customers were Medicare eligible and had their Original Medicare parts A & B
• Had an average QA score of 98%
Barbershop of 09’
(Licensed Cosmetologist/Owner)
April 2011 – April 2016
• Assisted Clients with haircuts.
• Accounted for all income throughout the day.
• Went to the bank every evening to deposit.
• Open and locked up the barbershop every day.
• Set up appointments for clients and customers.
• Made sure Barbershop met State Board Regulations Connextion Point
(Customer Service Representative)
September 2013 – December 2013
• Answered calls at the call center
• Provided accurate information
• Enrolled customers telephonically into our Medicare Advantage Plans
• Had the Highest conversion rate in my department Harvey’s Barbershop
(Licensed Cosmetologist/Manager)
October 2005 – April 2011
• Cashier
• Assisted Customers with haircuts.
• Made appointments.
• Made sure barbershop met State Board Regulations
• Closed at the end of the day
SKILLS
• Business Communication
• Business Computers Information System
• Written Communications
• Organizational Skills
• Analyzing Skills
• Proficient in Microsoft Word
• Expert in Data Entry
• Management & Leadership Skills
Contact this candidate