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Payroll Specialist Customer Service

Location:
La Grange, IL
Salary:
65000-80000
Posted:
January 30, 2024

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Resume:

JOSHUA A. ESCOBAR

**** ****** ** 847-***-****

La Grange Park, Illinois 60526 ad28we@r.postjobfree.com

OBJECTIVE

Seeking a challenging position as a Senior Payroll/Payroll Specialist where I can apply my experience, excellent analytical, customer service, and interpersonal skills. Fluent in Spanish.

EXPERIENCE

TRANSDEVNA, Lombard, Illinois

Senior Payroll Specialist-Merger Project 2023 – Present

Assisted with Transdev buyout of First Transit 140 pay groups some Union totaling 15,474 employees.

Ran deduction/arrear reports that did not flow correctly into ADP (EV5) Enterprise.

Assisted with major projects to fix multi-state tax issue withholdings.

Worked with ADP support to create csv files to correct errors and unexplained variances.

Research and resolved timecard issues, unpaid time, hours outside the norm, missed clock punches, issues for multi-state errors.

KEMPER SPORTS, Northbrook, Illinois

Payroll Specialist 2021 – 2022

Accountable for helping to manage thirty-four pay groups in UKG Ultipro.

Responsible for auditing arrears, adjusting negative balances, and pay out benefits.

Ran reports to adjust terminations, new hires daily.

Interact with Tech support to ensure the resolution of incorrect CTO, benefits, disputed items.

Research and prepared tax forms to correct tax inquiries for multi-state tax errors.

Analyze and confirm data, rate changes, and transfers request daily to make sure a smooth transition.

Work with billing to confirm OT rates are implemented within contractual Terms and Conditions.

ROBERT HALF, Deer Park, Illinois Payroll Specialist 2016 – 2020

Audit multi-state PeopleSoft/T&A payroll transmissions for over 30,000 weekly/bi-weekly employees; edit any discrepancies to make documents acceptable for processing.

Primary liaison for 250 plus branches; analyze, audit, and reconcile complex payroll processing and employee payroll issues.

Issue/calculate manual and off-cycle checks including final, supplement military, and settlement checks.

Coordinate with Human Resources, Records, Information Systems, and Disability departments to ensure proper flow, payments, and maintenance of employee data.

Provide timely and accurate verbal/written answers to telephone/e-mail inquiries regarding paychecks, taxes, direct deposit, policy interpretation, general benefits, and system support.

Coordinated with IT and systems supervisor to improve current T&A and new People Soft exception reports.

Research and resolve payroll discrepancies including accrued benefits, rate, tax, location, frequency, termination, re-hire, and standard hours to ensure employee is paid correctly on future payrolls.

JERSEY SPORTS SHOP, Glenview, Illinois

Payroll Specialist/Analyst 2010 – 2015

Setup state and local taxing authorities. Respond to tax notices. Recreate W2C when needed.

Prepare J1 Visa refunds. Recalculate taxes into correct state and/or federal buckets to balance outstanding arrears during on-cycle.

Oversee and audit the daily operations of the payroll department related to employee information, time sheets, salaries, taxes, deductions, payments with ADP then Paylocity.

COMPUTER KNOWLEDGE

Office, ADP Workforce/Enterprise, UKG UltiPro, PeopleSoft, T-Cast, Kronos, Salesforce, Paylocity, Paycor, Symmetry, Micro J, Microsoft Teams, AS 400

EDUCATION

Triton College Associate Courses



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