Zeineb bedioui

charge clientele

+905*********

ad28u5@r.postjobfree.com

Istanbul l,turkey

https://www.linkedin.com/in/bedi

OBJECTIF

Objective customer service representative

Welcome and inform customers.

Manage the bank accounts of a client portfolio.

Sell products and services tailored to consumer needs. Carry out prospecting actions to bring new customers to the company. COMPÉTENCES

• Have good listening skills

• Have interpersonal skills

• Know how to show empathy to detect

• needs of each of its customers

• Enjoy taking on challenges to achieve

specific goals.

LANGUES

• Teamwork

• Organisation

• Communication skills

• Leadership

• Adaptability

• Relation client

Be able to advise and negotiate with customers.

Francais

Anglais

Turk

PROFESSIONAL EXPERIENCE

Juil. 2017 – TODAY customer RESPRESENTATIVE

Tunis CALL CENTRE

Sept. 2018 – JuilY. 2020

Project management :

• Manage several commercial projects.

• Vérifier la recevabilité des réclamations clients.

• Negotiate, manage orders and make appointments with customers. Principales missions :

• • Coordination of the teams in charge of the project.

• Ensure customer relations.

•

nov. 2020 – Sept 2022

Istanbul tukey

PROJECT MANAGER

Principales missions :

• Analyze user needs and carry out a functional analysis.

• Provide consulting expertise to the teams responsible for applying the

• system process constraints specific to the hospital environment. Tele sales :

• Prospect new customers.

• Answer incoming calls.

• Analyze customer needs.

• Propose solutions to this need.

• • Save orders.

• • Close the sale and ensure its IT follow-up.

• Dental clinic project manager:

• Plan projects, establish a schedule.

• Coordinate the activities of the team's professionals.

• Manage communication between the different project stakeholders.

• • Anticipate risks and budget during project implementation. Project management training:

• Train teams in IT systems management.

• Help companies implement new projects.

• Support professionals/clients in their project management. 2021 avril

Sales manager in a dental clinic call center

TV host ntr tv in Ankara Turkey (100% economic extra magazine TV show). 2021 mai / sep 2022

Ntr tv ; tv PRESENTATIVE IN Ankara turkey

2022 oct/7 oct 2023

PREGNECY + Child Birth

Subject: Applying for a job in Canada

Sir/Madam

I am particularly interested in your company and would like to apply for a job that matches my skills and interests.

I have been living in Turkish Istanbul since November 2020. with my husband and I have a 6-month-old baby.

I worked hard to have a real career which gave me a solid knowledge base in the field of communication and business management.

Additionally, I had the opportunity to practice my skills by completing various group projects and internships, which allowed me to develop my teamwork, problem-solving and communication skills. I am convinced that my dynamism, my passion for work and my determination to succeed will make me an asset to your company.

I am also very motivated to learn new skills and to develop my professional career in Canada. I welcome the opportunity to meet with you to discuss my application and potential for employment with you. I am at your disposal for any further information and I look forward to meeting you soon. Please believe, Sir/Madam, in the expression of my best feelings. Sincerely, zaineb beDIOUI

LETTRES DE MOTIVATION

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