M. Kelly Sharp

843-***-****

*** **** ******

Goose Creek, SC 29445

ad28ta@r.postjobfree.com

Professional, highly motivated, and team player with strong customer service skills. Ability to multi-task in an office setting and fast-paced environment with excellent time management, strong attention to detail, and prioritization skills.

Work Experience

Customs Entry Specialist Rogers & Brown Customs Broker - August 2021 to Present

●Responsible for air, border, and ocean accounts.

●Prepare and process air and ocean import classifications for customers and importers in compliance with government specifications.

●Prepare documents in compliance based on harmonized tariff schedules such as TSCA, Food and Drug Administration, EPA, and other regulatory agencies.

●Promptly respond to inquiries and requests from import representatives and customers.

●Process 10 to 20 entries per day making sure all air and border files are completed within 2 hours once ready for entry.

●Additional duties include assisting the broker on Post Entry Corrections such as uploading documents into ACE for protests, submitting payment to customs for additional duty owed, and requesting refunds for importers on too much duty paid when corrections are made on revised 7501.

Legal Assistant Shelly Leeke Law Firm - Charleston, SC July 2020 to October 2020

•Managed client's accounts and records to ensure confidentiality and extreme discretion.

•Drafted legal documents.

•Developed positive working relationships with courts, clients, medical providers, insurance companies, and attorneys.

•Scheduled appointments, and attorney-client meetings and made travel arrangements.

•Analyzed client demographics and accident details to ensure all information was correct before submitting to courts, insurance companies, opposing attorneys, etc.

•Opened new files for clients and set up claims with the insurance companies.

•Confirmed balances and requested reductions on medical claims.

•Prepared demands to be sent to insurance adjusters.

•Closed out files when the case was settled.

Legal Assistant JOYE LAW FIRM - North Charleston, SC April 2016 to June 2020

•Conducted detailed client intakes and entered information into the company database.

•Prepared and submitted Workers Comp. client benefits and mileage reimbursement requests to insurance adjusters and attorneys.

•Schedule attorney meetings with clients, physicians, and other parties involved with the case.

•Scheduled clients’ medical appointments.

•Drafted legal letters, requested medical records and bills, confirmed medical balances, and requested reductions for medical bills related to the case.

•Other duties include working reception greeting incoming parties and providing administrative support for each individual situation. Perform general office duties and special projects as requested. Covering the intake department, answering multi-line phones, and transferring calls to requested parties.

Customer Service Team Lead MUSC Health - Charleston, SC June 2004 to

August 2014

•Assisted manager in creating new policies & procedures.

•Managed special projects with time limits, such as the SC State Tax Set Off Program, Medicaid monthly report, and Bad Debt Reconciliation Report.

•Created training manuals and trained new employees.

•Answered multi-line phones for Hospital and Physician Customer Service.

•Point of contact for escalated calls from patients or 3rd parties

•Reviewed and reconciled health insurance appeals and denials. Assisted patients with billing health insurance, workers' compensation, and liability claims.

•Processed patient payments and set up monthly payment plans.

Education - High school diploma Ferndale Baptist High School - N Charleston, SC

Skills

•Time Management Customer Service Software proficiency. Effective communication

•Managing vendor accounts. Problem Solving • multi-tasking.

•Teamwork • Leadership • Adobe Acrobat • Legal Drafting

Contact this candidate