COLETTE K AUTELE
Proficient in MS Word and Excel, as well as several proprietary programs used for telecommunications functions (911, Toll Free, Directory Listings, Targus/Verisign).
Type 55 WPM, 10 key touch.
Ability to prioritize and remained focused on the essence of an issue.
Excellent with customer support services both internal and external.
Skilled at learning new concepts quickly while working well under pressure and meets deadline.
Supervisory experience and training abilities for new hires and existing employees.
Cashier experience open and close daily shifts and balancing register throughout the day.
Experience in banking debits and credits, general ledger, safe deposit box share loans balancing ATM and Vault.
9/13 – 02/15
Customer Service For The Deaf
Relay incoming calls for the deaf and the hard of hearing and relay their conversation.
07/01 – 06/10
Pacific LightNet dba Wavecom Solutions (acquired GST Hawaii Telecom)
Provisioning Specialist I (Effective 7/27/09) Administrative Sales Representative
Review orders submitted by Sales Department and submit corresponding orders to other CLEC carriers to ensure that customers’ desired due dates are met.
Process orders receive from Customer Service and Account Service Coordinator for customer installation, disconnects, or other changes.
Coordinate orders with CLEC carriers from initial request to completion of customers’ installation.
Manage workload to ensure that company and customer objectives are met.
Managed multi-line phone.
Oversee assigned projects and keep management update to meet deadline.
Train new an existing employees.
12/99 – 07/01
GST Hawaii Telecom
Assisted staff in the reception area, answered multi-line telephone system.
Review customer orders submitted by Sales Department. Assist Salesperson to correct errors so that order could be processed.
Process customer request for phone services, from initial request to creation of order.
Promote orders to Service Order Accepted (SOA).
Test all services with customer to ensure proper operation after installation.
11/96 – 12/99
Answered incoming calls and took accurate messages.
Greet customers and provide a set-up plan for their party and provide general information.
Assist with planning customers’ catering menu and collecting deposit.
Schedule and book parties for customers.
Performed purchase orders, inventory, faxing, photocopying, filing duties and errands.
Bookkeeping and Bank deposits.
9/91 – 12/96
Territorial Savings & Loan Bank
Apply Credits and Debits to customers account.
Issue share loans, IRA loans and perform credit checks.
Process general ledger, safe deposit boxes.
Open new accounts savings, checking, an certificate of deposits.
Balance ATM machine, vault, branch and cash draws.
Process night drop box, express mail drop and incoming mail.
06/86 – 10/96
Woolworths (Ala Moana)
Open and close store registers.
Balance registers and cash draws through out the day.
Purchase orders, refunds, mail, customer complaints and employee purchases.
Oversee departments and employees work station.
Train new hires and give them a tour of the store.
References are available on request.