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Customer Service Technical Support

Newark, NJ
January 30, 2024

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(Home) **** Colden Street Apt#3A Flushing NY 11355 gVoice # 1-954-***-**** JOB OBJECTIVE: A challenging and rewarding career that will utilize my abilities as well as offer professional growth. Work Experiences

08/2017-01/2024. IBEX Global / Amazon SDS/Customer Service for Allstate 13 Waterloo Road, Kingston 10

Customer Service Associate II for Amazon & Driver Support Driver’s would need assistance in delivery on many customers orders and would call us for directions on how to get to a customer address and or conference them with the customer to arrange a delivery time and address via Microsoft Bing Maps. It sounds simple but trust me it can be quiet complicated and we are graded/NPS on each successful delivery’s of each package. If a driver meet in an accident and or have a break vehicle break down it’s our responsibility to contact nearby Amazon Driver’s to go get some of the packages for successful deliveries. Multitasking of several apps and close out the tickets via AWS, Linux Google chrome. 08/2014

– 08/2017 Xerox / AsusTeK Corp./Humana

Lot 146 1st Street Newport West Kingston 13

C.S.R/Dental Specialist/Asus Technical Support:

Solve customer technical issues and Supporting website and long line of Tech products and services in a call center environment. Resolves inquiries and logs customer calls adhering to quality guidelines. Supporting iOS and Android devices with Airwatch® MDM in a commercial or enterprise environment. Also, Medical and Dental Customer Support for Humana HMO/PPO customers, Achieving two 100% NPS Certificate of Achievements Awards. 04/2012-08/2014 &

Graphic Artist / Web Sight Developer/L1 Support

Designed and built various websites/logo/bill board/posters/fliers for users and company's web sites adhering to W3C standards using Adobe Creative Suit, Java, HTTP, WAF, OWASP, Python. Freelance photo/video shoot for various end users and models from Pulse. Portfolio/examples at: and, 11/2003-04/2012 Ecocomp Enterprises Inc. contractor for BellSouth. 1011 N. Federal Hwy, Ft. Laud FL 33304.

Field Service Engineer/Web & Graphic Designer:

Help Desk Analyst/Web Designer/Scripting services for residential and small business customers which sometimes includes field installation of Bellsouth’s digital subscriber line DSL service with a Truck-Roll & CAT5e Business Class Routers CISCO equipment. Various computer operating systems and Server Class OS are supported and installed. 11/2000-11/2003 Premont Solutions as a subcontractor for NCR © Corp. 1600 N. Biscayne Blvd. Miami FL 33310. 800-***-**** Field Service Engineer/ Help Desk Analysis:

1st Line Field technical support which include Installation/Upgrade for major department stores, mother boards touch screen monitors. Training and assisting managers/associates in new registers also web design. 07/95-12/2000 The Sports Authority Corp. Office outsourced their IT dep. to China. 6600 N.W. 16th Street Suite 4, Plantation, FL 33313 954-***-**** Technical Support Analyst & Graphic Artist:

For over 189 Sports Authority Stores in the U.S. Over 100+ calls which include Web, Java Tickets, trouble shoot, analyze and solve stores/client problems. Design fliers, posters, bill board, newsletters & training documents, disaster recovery mythology. Prioritizing and follow through with priority one personnel as well as walking through general managers and supervisors. 06/89-07/95 First Data acquired NaBANCO Corp. 1401 N.W. 136 Avenue, Sunrise, FL 33323 954-***-**** Hospitality Technical Support Specialist:

Technical hospitality support of hotels, merchant and stores in the U.S. and the Caribbean also 100+ calls a day. Traveling installations training & support for hotel managers, supervisors and cashier on new Point Of Sales systems along with developing/testing and disaster recovery at a corporate level using: Linux Redhat/VM-Ware, Oricle VM, AT&T Unix Education & Accomplishments

Tourism Product Development Jamaica (TPDCo) TEAM Jamaica Received TPDCo Certification South East Regional Health Authority K.S.A. Health Dept. Received Food Health Handler Permit IBM Corporation: P.O. Box 1328 Boca Raton, Florida 33432 IBM OS/2 Certified. / A+ Certified, Asure,AWE

McFatter Technical Center: 6500 Nova Drive Davie, FL 33317. State Certified Graphic Artist/Web & Multimedia

Prospect Hall College aka PCBI: Pompano Beach, FL. Associate Degree in Computer Programming.-COBAL/C++/QBASIC/Pascal/AS/400CL/ASP/JS/HTML5/CSS/Visual Basic/Studio Jamaica College migrated and Completed High School Diploma at Stanahan High School in Ft. Lauderdale Reference: Furnished upon request.

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