LaDana Evadne Van
Experienced professional specializing in Human Resources, Insurance and Underwriting providing analytical and administrative support. Excellent reputation for resolving problems, improving customer satisfaction, building lasting relationships, and driving overall operational improvements.
Texas Woman’s University Denton, Texas
Bachelor of Business Administration (Human Resource Management)
Richland College Dallas, Texas
Associate in Science (Business Management)
All Lines Insurance Claims Adjuster
Human Resources Management and Operations Support
Payroll Benefits: Retirements and Workman’s Compensation
Excellent oral and written communication skills
Professionalism, effective problem solving and analytical skills
Excellent organizational and structural skills
Ability to multi-task and meet tight deadlines.
MS (Word, Excel, Outlook, Power Point, Access, and Project Outlook, Lotus, Access, Internet, and Email)
State Farm Insurance, Richardson, Texas May 2023-Present
Consolidated All Lines Claims Adjuster (Licensed)
Motivational team player collecting all necessary documents and information to file, investigate and resolve claims while using electronic phone system.
Oversee the analysis of a claim to ensure the clients receive their entitled financial settlement.
Work with Finance and Accounting to resolve accounting issues related to claims.
Correspond with Agent Brokers, insurance companies, salvage companies, and customers regarding claims made by the client.
Platinum Security, Dallas, Texas February 2023-Present
Payroll Specialist (Part Time)
Identify and resolve issues that impact the delivery of quality service.
Assists with new-hire orientations and open enrollment processes on behalf of supervisor.
Collaborate with payroll to ensure proper payment and refunds for all benefits.
LEM Events and Planning, Dallas, Texas June 2009-May 2023
Recruit and hire 2 or more employees as needed along with creating budgets and coordinating lodging and transportation for clients.
Ability to make independent decisions, solve problems, and exercise discretion relating to the performance of duties.
Organize and negotiate optimal pricing plans for corporate and individual events.
Coordinate with clients to ensure details from booking locations, food catering and decoration clean up resulting in highly satisfactory feedback.
Primerica Houston, Texas June 2021 – January 2022
Senior Life Insurance Agent (Part Time)
In a virtual environment, sold life insurance policies and annuities to clients.
Worked with clients and beneficiaries to process insurance claims.
Used underwriting data tools to start and complete policy processes.
SITUSAMC New York, New York Sep 2021 – Dec 2021
Credit Services Underwriter (Contract Remote)
Initiated electronic onboarding process for all new applicants.
Conducted background checks and pre-credit history.
Reconciled, tracked, and processed monthly invoices in a timely and accurate manner.
Independently calculated cash flow and leverage ratios in accordance with specific terms.
Capital One Bank, Newark, New Jersey Feb 2021 – Mar 2021
Senior Underwriter (Remote Contract Special Project)
Supported the SBA (Small Business Administration) Underwriting Team for Capital One’s multifamily platform, specifically for Government Sponsored Entities (i.e., FHA, Fannie Mae, Freddie Mac, etc.) in a virtual environment through Zoom.
Monitored accounts, financial transactions, and paperwork for Fraud cases.
Healthcare Service Corporation, Texas Sep 2002 – Dec 2020
Group Health Insurance Underwriter Small, Mid and Large Segment
Following guidelines and procedures, lead staff underwriting, and managing a large book of business for Life, Health, Dental, Vision and AD & D insurance evolving into a virtual environment.
Understood department, segments, and organizational strategy and operating objectives, including associations to related areas.
Utilized a strategic and critical mindset to help teams fully define and improve, rate, and negotiate insurance (RFP) Request for Proposals and Renewals for cases.
Built strong cross-functional relationships with key partners and stakeholders using knowledge review of underwriting data and tools.
Prepared financial reports for large accounts and provided justification and support to other areas within the organization and to clients regarding rate computations and financial activity. Used rating engine as a data developer to analytically enter medical history and use system benchmarks to process, investigate, and finalize cases.
Honors And Awards
Honorary Hierarchy Award by (Primerica)
Betty Wertheimer Smith Scholarship by (Texas Woman’s University)
FAR Above and Beyond: given by (Blue Cross Blue Shield)
Texas Woman’s University Alumni
SHRM Society Human Resource Mgmt.
Tomorrow’s Leaders Today
Business Resource Group
City of Dallas – Human Resources
Southwest Securities – Account Transfers
Social Security Administration – Human Resources